Now Hiring - Promotional Product Company - Professional Services Customer Service/Order Processing Specialist in Spicewood, TX

Full description of the position

The CSR (Customer Service Representative)/Order Processing Specialist provides great customer service that earns loyal relationships and profitable business. As a partner with our sales team, they offer exceptional sales support with their knowledge and friendly personal attention. Together with their salesperson(s), they make a competitive team that is customer driven to generate repeat orders and new revenue streams.

The CSR works within our Order Flow System to manage orders efficiently and successfully. They develop supplier relationships, which provide extra support when needed. The CSR takes personal accountability for expediting shipments that meet or exceed our customer’s expectation.

The CSR associate must interface well with our sales representatives and suppliers to create profitable solutions and good feelings. They lead by example. Their actions and decisions encourage those who work with them to be dedicated to our vision, mission and values.

Duties and Responsibilities:

• Process orders. Track and monitor orders until the orders are delivered to client.
• Take charge of customer problems, vendor errors and shipping discrepancies by responding the same day with profitable solutions.
• Communicate and escalate order issues before problems occur.
• Develop and cultivate positive salesperson partnerships with proactive support and personal attention to show you care and reinforce you’re a team.
• Primary Interactions: Phone and email contact with Sales Managers, suppliers, daily.

Competencies:

• Professional, friendly, polite interaction with Regional Sales Managers, Suppliers, Clients
• Professional and customer-specific written and verbal communication.
• Professional and friendly phone voice.
• Ability to follow directions as described within our business model.
• Ability to quickly learn a must.
• Technical Skills

Education & Experience:

• Associate or Bachelor degree preferred but not required.
• Familiar with and experience with Adobe Illustrator and the Adobe Suite
• Proficiency in Microsoft Outlook, Word and EXCEL
• Experience with Quickbooks
• Main ttributes are an attention to detail, positive attitude, and desire to succeed.
• 1 year minimum experience in Customer Service or Inside Sales Support
• Experience in marketing or the promotional product industry a huge plus but not required.

Physical Demands:

• Must live in Austin, Texas or surrounding areas to work in our Spicewood, Texas office.
• The physical demands are negligible and commensurate with a standard, office-worker employment.
• May require physical effort associated with packing thank you gifts, customer orders or using a computer to access information, make presentations or occasional standing, walking, lifting needed to carry out everyday activities. Job does not involve travel by air and car.
• The work environment is standard office surroundings. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time/Hourly

Salary: $20.00 per hour (Contract to Hire Opportunity)

Schedule: 8 hour shift

Work Location: One location

Job Types: Full-time, Contract

Pay: From $20.00 per hour

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Spicewood, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person