Now Hiring - TSD Global - Call Center Customer Service Sales Representative - Fully Remote in Middleburg Heights, OH

Full description of the position

Fast-track your Career while working from the comfort and convenience of your home.

TSD Global is hiring now for Work From Home Call Center Representatives.

The work is exciting - and we make it fun! You will be continuing subscriptions and trials to existing customers all from the comfort of your home!

We also have a reimbursement campaign for certain qualifying purchases.

Note: We offer up to $50 Reimbursements which will be given if hired and will be included on your first check.

The hiring process is quick and easy, just follow these steps.

1. Submit your application now and Complete the Technical Requirements. Refer to the Technical Requirements below. Once you have completed and passed the technical requirements, a link for the Video Interview will be sent to your email.

2. Pass the Video Interview via Sparkhire

3. Final Interview with the Hiring Manager

4. Onboarding Process

Technical Requirements:

• Must provide your own Computer or Laptop
• Internet Connection - Direct wired connection: Minimum of 25 Mbps download and 10mbps upload of DSL, Fiber Optic, or Cable (no dial-up, satellite, and mobile broadband connections)
• Windows 10 Desktop or laptop current on all security updates
• High-quality noise-canceling wired USB headset
• Dual Screen Set-up – a separate 19” monitor with 1280×1024 minimum resolution (this does not include monitors associated with an All-In-One (AIO) unit)
• Webcam
• Free space – 5 GB
• Processor speed – Dual Core @3 GHz or better OR Quad [please apply online] or better
• RAM Required – 8 GB
• Anti-Virus – Full versions of Windows Defender or Essentials

We offer:

• Competitive hourly wages and up to an additional $170 + per week in weekly commission opportunities
• Two base hourly pay raises during the first year of employment
• Weekly Pay
• Limited Full-Time Opportunities Available
• Will start at 28 hours/week for Part Time
• Opportunities to get more hours and work Full time.
• 100% Paid Virtual Training. No on-site Training is needed!
• Advancement opportunities in virtual leadership, training, quality, and workforce management roles
• No Cold Calling
• 401k Plan / 100% match
• Medical, Dental, and Vision Insurance after only 90 days for Full Time
• Free Satellite Radio service perks
• Up to $50 Equipment reimbursement and up to $22 monthly internet stipend for those who qualify

Specific Job Responsibilities

• Contact existing customers on behalf of SiriusXM Satellite Radio.
• Upgrade or resubscribe their services utilizing state-of-the-art technology and client relationship management systems
• Deliver sales (number of contacts, number of leads/conversions/sales, etc) results that meet client performance objectives.
• Deliver productivity results (contacts/hour, sales per hour, accuracy) that meet client performance objectives.
• Adhere to standard contact procedures and attempt to build relationships, build support for client products and services, and overcome prospect objections.
• Adhere to operational processes, PCI compliance, client standards, and program standards.

Requirements:

• Must be an Ohio Resident
• Private and secure workspace at home free from background noise or distractions
• Sales, Call Center, Upselling, Retail Sales, or Customer Service Experience are highly preferred
• Professional vocabulary
• Excellent communication skills both oral and written
• Assertive, quick thinking
• Excellent schedule adherence and attendance
• Prior work-from-home call center experience is a plus!
• Good computer skills

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid training
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• Day shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center

Application Question(s):

• You must complete a video interview for this position through SparkHire. Please supply your personal email address in order to receive the video interview link and please check your email for the SparkHire link.
• Do you have a reliable equipment that you can use for this Work From Home Job? We require a PC or a laptop with AMD or INTEL Processor with Dual Core 2 GHz or better. Macbook, Chromebook and Snapdragon processors are not accepted. Please only answer YES or NO.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service/Sales: 1 year (Preferred)

Work Location: Remote