Now Hiring - Britco - Construction Repair And Maintenance Services Sales Associate in Houston, TX

Full description of the position

We are looking for a Sales Associate that will act as a liaison and provide information. The best Sales Associates are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. They are confident and able to empathize with customers. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer standards.

Responsibilities

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Type: Full-time

Pay: $17.00 - $22.00 per hour

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work Location: In person