Now Hiring - Retail Sales Brand Specialist in Honolulu, HI

POSITION SUMMARY

The Brand Specialist is directly responsible for selling new and used vehicles at dealership gross profit, volume, and customer satisfaction standards. The Brand Specialist is expected to uphold the highest ethical and professional standards.

The Brand Specialist must demonstrate an active commitment to the JN Group Holdings Mission and Vision, and to strive to incorporate JN Group Holdings Values1 in all aspects of daily work. We strive to meet our customer’s needs and exceed their expectation at every opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Sell a minimum number of vehicles based on goals and objectives defined by the sales manager.
Determine each customer’s vehicle needs by asking questions and listening intently, responding to inquiries in a timely fashion and answering inquiries on available stock and product information.
Treat every individual calling or visiting as a buyer.
Demonstrate knowledge of how to stay off price and focus on value.
Know and understand equity and values, and be able to explain depreciation to the customer.
Exhibit knowledge of how to overcome objections and close the sale.
Keep abreast of incoming vehicle inventory and test drive them to increase familiarity.
Understand the terminology of the automobile business and keep abreast of technological changes in the product.
Follow up on a consistent basis to make sure prospects are sufficiently informed of our inventory, services and current offers.
Schedule appointments with interested buyers for test drives and delivery of vehicles.
Demonstrate working knowledge of leasing and financing.
Disclose terms of sales with consumers and reviewing sales with dealership management.
Prepare sold vehicles for customer delivery prior to customer arrival, ensuring that the customer understands their vehicle’s operating features, warranty and paperwork.
Introduce customers to Service Department personnel to emphasize to customers the quality and efficiency of dealership’s service operations.
Use CRM tool as a follow-up system to encourage repeat and referral business and contribute to customer satisfaction.
Log all customers from all sources accurately in CRM tool with detailed notes.
Physically walk the premises to know the location of each vehicle and inform the Sales Manager if any problems exist with the inventory or property.
Visit Service Department daily to determine if your customers have appointments scheduled and seek out new prospects and orphan owners.
Know and understand Federal, State and local laws, which govern retail auto sales.
Ensure all paperwork is accurate and complete.
Maintain and project a positive mental attitude at all times.
Attend sales meetings and training meetings on time. Participate enthusiastically.
Establish personal income goals that are consistent with dealership standards of productivity, develop and execute a strategy to meet those goals.
Report to Manager regarding objectives, planned activities, reviews and analyses.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively and present plan to Manager.

OTHER FUNCTIONS

Adhere strictly to all company rules, polices, and procedures.
Maintain strict confidentiality of confidential personal information of our customers in compliance with the Federal Trade Commission Safeguards Rule, implementing the provision of the Gramm-Leach-Bliley Act as they pertain to automobile dealerships.
Adhere to all processes to fulfill accurate handling of all customer information.
All consultants are required to complete brand accreditation by each manufacturer represented.
Follow the Road to the Sale steps from meet and greet to delivery.
Represent the company in a professional and positive manner while fulfilling role as a consultant in a customer’s purchase of a vehicle.
Arrive to work on time and ready to work immediately.
Maintain a professional and business-like standard of dress consistent with the dress-code requirements.
Keep work areas and office clean and organized at all times.

MISCELLANEOUS

With team, present recommendations and assist in implementing quality initiatives.
Become a brand ambassador by having extensive brand and product knowledge to help cross-sell, up-sell, grow customer relationships and foster loyalty.
Create customer and employee interactions that foster positive outcomes.
Provide support on any other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee is occasionally required to sit.
Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
May be required to lift 25-50 lbs. and occasionally help push vehicles.

COMMUNICATION DEMANDS

Demonstrate ability to communicate clearly and concisely verbally and in writing.
Demonstrate ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence, speak effectively before groups of customers or employees of organization.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED) equivalent.
Exceptional customer service and strong communication, verbal and written, skills in order to work most effectively with customers on the phone or email communications.
Either one (1) year experience in sales or front-line customer service position or automotive dealership client-facing position.
Must be Internet savvy, have proficient computer skills. A working knowledge of the following applications, but not limited to:

ADP
CRM web based programs
Microsoft Office – Word and Excel * Able to meet deadlines, process all work accurately and respond to changing priorities.
Must have a valid Hawaii Motor Vehicle Sales License.
Must have a current driver’s license and an acceptable motor vehicle abstract2.

REASONING ABILITY

Ability to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

EQUIPMENT, MACHINES, TOOLS, VEHICLES USED

New and/or used vehicles with manual or automatic transmission.
Computer, phone, and basic office equipment.

WORK ENVIRONMENT

Ability to stand and move throughout the dealership facility (lot, showroom, Service department and other offices) for most of the work shift.
Ability to spend time outdoors showing vehicles to prospective customers and driving vehicles in traffic during test drives.
Working evenings, holidays, and weekend hours will be required.