Now Hiring - Hyatt - Catering Sales Manager in Indianapolis, IN

Full description of the position

JOB SUMMARY

**MUST APPLY DIRECTLY HERE: [please apply online] Catering Sales Manager has the responsibility for the sales efforts and execution of meeting and event space, and applicable guestrooms, held in the hotel. This position will assist the sales team in meeting or exceeding the hotel’s budgeted financial targets and is responsible for meeting assigned monthly catering, banquet, or guestroom revenue sales goals. This role is also responsible for coordinating and supervising assigned group business after it is booked by the Group Sales department, and through completion of the event or function, while maintaining profitable operations and high-quality products and service levels. This position is also responsible for acting as a liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

MINIMUM REQUIREMENTS

Education

• College degree or High School Diploma with related experience.

Experience

• Previous Hotel Experience, preferable in Sales and/or Events.

Skills and Knowledge

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must be able to read, write, an understand English.
• Excellent verbal and written communication skills including leading and participating in formal presentations.
• Strong negotiation skills as well as the ability to cultivate leads, build relations, and close the deal.
• Strong organizational skills with the ability to handle multiple tasks in a fast-paced environment.
• Strong computer skills. Microsoft Office, CRM Systems, other programs as it pertains to this position.
• Ability to work as part of a team.
• Strong desire to deliver high quality of customer service.
• Detail oriented and organized as it pertains to accuracy and efficiency.
• Good personnel and management and organizational skills.
• Knowledge in catering food and beverage service, event set ups and audio-visual equipment.
• Experience in coordinating corporate, weddings and social events is preferred.
• Excellent creative skills to provide innovative set-ups, menus, and functions for groups
• Ability to generate creative and innovative menus while working closely with Executive Chef on pricing specialty menus
• Ability to work well under pressure and meet deadlines
• Ability to manage outside departments and agencies
• Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills
• Appropriate professional appearance and demeanor
• Comprehension of technical application of sales system
• Full understanding of hotel product and the market conditions
• Demonstrates self-confidence, energy, and enthusiasm

Job Description

• Assist sales team in achieving and exceeding budgeted goals in group rooms, food, beverage and room rental revenue, profit, and occupancy for the total hotel. Reach or exceed goals in assigned markets.
• Effectively communicate with Director of Revenue and/or Director of Sales and Marketing to review opportunities that impact revenue goals.
• Conduct weekly sales calls to existing and new accounts, as well as uncover new business in assigned market segment(s).
• Build and strengthen relationships with existing and new accounts to enable future bookings. Activities include sales calls, entertainment, trade shows, etc.
• Generate leads and new business through internet searches, telephone and email solicitations, mailings, referrals, networking, trade shows, professional and community organizations, sales, blitzes, etc.
• Arrange site inspections of the hotel for new accounts.
• Maintain accurate sales records in the hotel sales system to provide complete history, ensure future and current quality of service and enhance future prospects.
• Respond to all sales inquiries within 24 business hours.
• Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Responsible for negotiating sales contracts and the implementation and set up as required.
• Actively and creatively up-sell each catering event to maximize revenue.
• Analyze historical, current, and future hotel/market trends and develop strategies to maximize function space occupancy through creative and selective selling.
• Partner with operations team to coordinate customer specifications, effectively respond to customer issues and comments to ensure customer satisfaction.
• Review all banquet event orders and the daily/weekly reports to ensure accuracy.
• Assists the client in menu planning; coordinates food, beverage, meeting room set-up, decorations, and other services as requested by the client; assures that all requirements are communicated and completed to the client’s specifications.
• Supervise execution of banquet events which may include working on the weekends, evenings, or holidays.
• Participate in hotel weekly staff meeting, if applicable.
• Work closely with each group’s meeting planner regarding groups menu planning, agenda setting, hotel meeting services, hospitality amenities and special VIP request
• Monitor and manage room blocks according to contract utilizing group history reports and information given by clients to maximize hotel revenue, adjusting as necessary
• Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues
• Check sleeping room and suite block, special room concessions and rates as outlined in contract with group reservations agents, as well as updating group reservations agents with any changes
• Verify credit information submitted in account management software system, to include estimated amount of billing, billing type, and appropriate contact and update information as necessary until departure
• Maintain proper documentation of events, changes and special requests with updated Banquet Event Orders, group resumes and rooming lists
• Communicate and enforce contractual agreements pertaining to group room blocks, meeting space, food and beverage, and special concessions
• Accurately forecast and reforecast groups food and beverage revenue on monthly basis for assigned groups and affiliate business within a 5% variance
• Work to continually raise the meeting planner evaluation scores and implement best practices and standards for success
• Participation in industry related organizations
• Other duties as assigned

EOE M/F/D/V

BENEFITS: Competitive Pay and Bonus Eligible, Free Employee Garage Parking, Free Full Fare IndyGo Bus Passes, Discounts, Medical, Dental, Vision, 401k with Match, and many more!!!

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Work Location: In person