Job Title: Account Manager - Infrastructure

FLSA Status: Exempt

Type of Position: Salary, Full-Time

Direct Reports to: General Manager, Midwest

Dotted Line Reports To: Senior Account Manager

Department: Sales

Position Summary

The AM is responsible for partnering with an assigned customer base and ensuring the satisfaction and long-term success of those customers. Two key activities are maximizing the upselling and reducing the churn for current accounts. The AM will communicate regularly with customers to understand their business and associated challenges and will offer solutions to address these challenges. The AM will work cooperatively with other AMs to ensure consistent coverage and uncompromising support for all DartPoints customers. The AM will have dotted line reporting to the lead salesperson (Sales Director/Manager) in the assigned office and provide administrative sales support as required to outside sales team members.

Primary Responsibilities

• Regular communications with customer base:
  • Handling and tracking all non-technical inbound customer requests and issues
  • Proactive outbound communication (calls and email) with assigned customer base
  • Gain a better understanding of customer’s business and associated challenges
  • Ensure satisfaction with DartPoints services
  • Be an internal advocate for assigned customers
• Identify new opportunities with assigned customer base, provide solutions and quotes
• Provide administrative support to the business development/sales team including:
  • Development of proposal, contracts, and other documents
  • Research solutions with internal and other resources, space, power, bandwidth, Cloud/Managed Services in concert with Solutions Architects and other resources
• Timely updating of key activities in CRM
• Represent DartPoints in the local market through attendance at local networking functions, including after-hours as required

Qualifications

• Education: Bachelor’s degree, minimum
• Related Work Experience: Minimum two years of inside sales experience
• Certifications: NA
• Technical Skills: Must have some industry experience in IT or related technologies.
• Other: Strong listening, oral & written communication skills; strong PC proficiency

The following criteria apply to all positions:

• Employees must complete individual quarterly objectives as assigned
• Employees must demonstrate commitment to all corporate core values: Customers First, Integrity, Initiative, Problem-Solving

Disclaimer: This job description has been designed to indicate the general nature and level of work performed by employees within this position and may change at any time with or without notice. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.