Now Hiring - Sales Support Specialist in Maple Heights, OH

Sales Support Specialist

Job Purpose

The Sales Support will be assigned duties, based on organizational needs and priorities.

Key Responsibilities

The Sales Support person will be assigned duties, based on organizational needs and priorities.Must project a professional and positive attitude
Must be able to multitask and handle multiple incoming lines
Answer incoming branch calls and transfer to appropriate extension as needed
Operate in a “no surprise” manner with both external and internal customers
Acts as secondary contact person for accounts when Sales Associates are unavailable
Develops excellent communication and relationships with Sales Associates and their accounts
Receives and processes orders in an accurate and timely manner, exceeding customer expectations
Interfaces with other departments within the branch with required information to ensure total customer satisfaction
Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette
Respond to customers and Sales Associates inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner
Perform other tasks as needed
Must be experienced with Microsoft Office (Outlook, Word, Excel, and Access)
Ability to read and comprehend simple instructions, short correspondences, and memos
Dependable - Follows instructions and responds well to management direction

Qualifications and Experience

To perform this job successfully, an individual must be able to perform each essential job function assigned satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.College degree preferred, with a high school diploma or (GED) at minimum
Previous experience within customer service environment and/or sales office
Ability to read and comprehend simple instructions, short correspondences, and memos

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person