Now Hiring - Texas Direct Auto - Retail Sales Senior Sales Specialist in Stafford, TX

Full description of the position

Texas Direct Auto, a wholly-owned indirect subsidiary of Vroom, is seeking an energetic and motivated Senior Automotive Sales Specialist committed to providing exceptional customer service to join our Retail Sales Team in Stafford, TX.

Why Join Texas Direct Auto:

• Competitive compensation package
• Generous time off
• Comprehensive benefits package that includes medical, dental, vision, and 401(k)
• Medical plans including an HSA plan with a company match
• 100% paid short-term and long-term disability and life insurance
• Employee discount program on Vroom/Texas Direct Auto auto purchases
• Educational Initiative program for parents with school-age children that provides support, tutoring, and technology
• Fantastic company culture that values; service, progress, employees, engagement, and development

Responsibilities:

• Provide exceptional service to our customers
• Build trust by understanding the unique needs of our customers, and offer appropriate solutions to meet those needs
• Educate customers on our products and services, and appropriately recommend these
• Serve as an advocate for Vroom by sharing what separates us from the competition
• Respond knowledgeably to any incoming customer question
• Manage customer complaints/issues professionally; resolving the problem through the most effective and timely means possible
• Consult and guide customers to the appropriate next step in the customer journey
• Reading, collecting, and transcribing data to ensure accurate and complete information in CRM
• Navigate and utilize various selling/customer service technologies and tools
• Monitor progress against Service Level Agreements (SLAs)
• Navigate the entire sales process including discovery, elevating pain, gaining commitment & closing the deal

Qualifications:

• Minimum of 3 years experience in a sales or customer service environment
• Must be available to work any shift, including nights and weekends
• Enthusiastic about helping customers find their drive the cars
• Superior customer service skills and a desire to help people
• Highly adaptable; able to operate in a rapidly evolving start-up environment
• Sales-driven personality and a competitive nature
• Effective multitasker and time management skills
• Effective listener who can understand customers' underlying wants and needs
• Build and maintain strong relationships and demonstrates excellent teamwork
• Strong computer skills; knowledge of CRM technology; passion for digital (web, social media, etc.).
• Desire and the ability to learn new things
• Seek out opportunities for self-development, participate in training, and welcome performance feedback
• Ability to take on larger role scope (chat, etc.) and/or develop people management skills

Job Type: Full-time

Pay: $70,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Supplemental pay types:

• Commission pay

Application Question(s):

• How many years of Sales experience do you have?
• How many years of Customer Service experience do you have?

License/Certification:

• Driver's License (Required)

Work Location: In person