Now Hiring - Retail Sales Sales Support Specialist in Denver, CO

Title: Sales Support Specialist

Who We Are

Founded over 50 years ago in Denver, Colorado, goldbug is a leader in the infant and children’s accessories market. A private company owned and led by Katherine Gold, the founder’s daughter, goldbug’s success comes from its commitment to innovation and partnership.

Living and working in the mile-high city, where being active and embracing the contrasts that Denver has to offer, is central to goldbug. The team brings a love of the outdoors, the arts, and design to the products we create.

This woman-owned business sells millions of high-quality, functional, and fun products for young families to use every day. Mothers and babies are a critical part of the goldbug story.

The company is establishing a philanthropic program that will meaningfully support initiatives and approaches to reducing maternal mortality and supporting maternal health.

Job Summary

The Customer Service Representative supports sales and cross-functional teams by tracking, investigating, and reporting sales information; resolving problems.

Duties/Job Function:

• Maintains database by inputting invoice and bill-back data.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Responsible for daily order allocation
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.
• Responsible for understanding inventory reports and acting on available dimension codes
• Forwards samples by entering request; arranging shipment; notifying consumer.
• Maintains consumer database by inputting consumer profile and updates, preparing and distributing monthly reports.
• Accomplishes department and organization mission by completing related results as needed.

Knowledge, Skills and Abilities:

• Advanced Excel: V-look ups, pivot tables and ability to analyze and summarize data
• JDE Edwards experience preferred
• Effective and proactive communication
• Ability to multi-task and effective organization skills
• 2-4 years of customer service experience, preferably in retail and/or apparel industry

• Ability to demonstrate strong customer focused service.
• Ability to communicate effectively
• Ability to receive feedback and take action when appropriate.
• Ability to follow written and verbal instruction and meet deadlines on tasks/projects.
• Previous experience in retail preferred.

Other job Details:

• Salary Range: $20.00-$23.00/hourly
• Status: Full, Time Non-Exempt
• Reports to: Customer Service Manager
• Benefits include: Medical, Dental, Vision, Life Insurance Disability Insurance, Flex spending account, 401k with matching, paid vacation, paid sick/personal leave, onsite gym, hybrid, $1000 doula benefit.

Equal Opportunity Employer

Goldbug is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Goldbug makes hiring decisions based solely on qualifications, merit, and business needs at the time.