Now Hiring - Brady Industries - Inside Sales/Customer Service in Phoenix, AZ

Full description of the position

Sales Support Specialist ~Hourly rate plus commission!

In December 2020, Brady Industries and Individual Foodservice (IFS) merged to become the largest independent janitorial supply and foodservice distributor in the Western United States. As BradyIFS, we collectively service more than 25,000 customers from nearly 40 distribution points around the country. BradyIFS focuses on solution selling, customer education, and product expertise in key commercial market segments including hospitality, education, restaurants, healthcare and more. We are THE destination for talent and careers. Come be a part of a growing organization and a winning team!

This position is essential to the sales team and Brady. Inside Sales Customer Support Specialists are responsible for providing support to dedicated Sales Representatives and their customers. This includes managing the quality and consistency of product and service delivery to the customer by meeting the customers, getting to know them and understanding their needs. In addition, provide customers with product information; resolve product or service issues and taking phone calls, faxing, on-line and face to face orders.

Requirements:

• High School Diploma required, some college preferred.
• 1-2 years' experience in customer service environment, warehouse/distribution environment helpful.

Responsibilities:

• Help direct the sale of company products and services to current and potential clients through quotes, email, forwarding promotions and via phone conversations.
• Take customer service calls, enter orders, help identify and resolve concerns, manage various customer accounts.
• Be the point of contact for sales representatives to assist and manage open orders, SOI, Unconfirmed Pick Tickets, Sales Returns, scanning customer purchase orders.
• Help coordinate logistics for Sales Reps schedule; including setting customer appointments as needed.
• Identify sales opportunities with price adjustments, scheduling customers and prospects for the purpose of introducing and demonstrating new/ better product line versus prospects current pricing/ products.
• Follow up on new leads and referrals resulting from field activities where needed.
• Attend Sales meetings and trainings to better understand products and Brady company initiatives.
• Coordinate with various departments within the company to accomplish the work required to satisfy the needs of the customer and ultimately close the sale.
• Identify opportunities to move deadstock to customers where possible.
• Participates in marketing events such as seminars, trade shows, and telemarketing events.

Benefits:

• Competitive wages
• Excellent Benefits including medical, dental, vision, supplemental and disability insurance
• 401k with company match
• Nine paid holidays a year
• Paid-time off

ARE YOU "HONESTLY BETTER"?

If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application so that we can review your information. We look forward to meeting you!

Brady is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, sexual orientation, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift
• No nights

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday

Work setting:

• In-person

COVID-19 considerations:
BradyIFS follows all CDC COVID guiedlines.

Experience:

• Microsoft Excel: 3 years (Required)
• Customer support: 1 year (Required)
• Customer Service: 2 years (Required)
• Inside sales: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person