Now Hiring - W.G. Oliver Insurance Agency - Professional Services Insurance Customer Service Representative (P&C required) in Bel Air, MD

Full description of the position

About us

We are professional and customer-centric.

Our work environment includes:

• Modern office setting
• Relaxed atmosphere

Duties:
- Respond promptly and professionally to customer inquiries via phone, email, or chat
- Provide accurate information about products and services to customers
- Resolve customer complaints and issues in a timely and satisfactory manner
- Keep accurate records of customer interactions and transactions
- Follow up with customers to ensure their satisfaction with the company's products or services
- Collaborate with other departments to resolve complex customer issues

Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving skills
- Ability to work well in a team environment
- Attention to detail and accuracy in record keeping
- Ability to multitask and prioritize tasks effectively
- Proficiency in Microsoft Office and other relevant software programs

Benefits:
- Competitive salary
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off and holidays

Requirements:
- High school diploma or equivalent required; some college coursework preferred
- Previous experience in customer service or related field preferred but not required
- Ability to analyze customer needs and provide appropriate solutions

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Parental leave

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Bel Air, MD 21014: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Property and Casualty insurance license (Required)

Work Location: In person