Now Hiring - Manager, Workfront Success Account Management in Lehi, UT

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity
As Manager of the Workfront Success Account Manager team within the Solution-Led Growth organization, you will provide leadership and vision that will propel the team to success in nurturing and growing Adobes customer base. In addition, you can expect to be working very closely with multiple teams and departments at Adobe to develop new value propositions, drive product adoption to increase retention, reveal new expansion opportunities, and solve for operational efficiencies. We're looking for a leader with a unique balance of proven customer success, motivating and influencing teams, plus a track record of exceeding quota/revenue responsibilities all while proactively contributing to business processes.

What You'll Do:
Primary role is to retain and expand your teams book of business on a monthly basis, meeting or exceeding your quarterly quota.
Establish methods and practices to ensure that Account Managers can effectively guide their customers on how to realize maximum business value.
Act as a point of escalation for Customers on issues and work with Leadership to find appropriate resolution.
Partner with cross-functional leaders to align on objectives and achieve and exceed renewal + upsell/cross-sell goals.
Deliver detailed and accurate team forecasting.
Ensure team is delivering on Account Management objectives and driving best-in-class key deliverables including Business Reviews, customer adoption and health, etc.
Identify and lead key initiatives that will up-level the performance of the organization.
Build a diverse community of engaged employees and maintain top talent.
Coach and mentor individual team members via 1:1s, quarterly check-ins, etc. to address skill gaps and coach team to top level performance.

What You Need to Succeed:
You have 5+ years in a similar role leading teams that support SaaS organizations
You have experience developing individual contributors in their careers and help them achieve success in their roles
You have led projects from conception to closure and have experience using internal resources to get things done.
Knowledge of the Adobe Workfront product and how it fits with the rest of the Adobe ecosystem
You know how to build trusted relationships with internal and external executive sponsors and end users.
Embrace change and lead with a Growth mindset.
Understand and appreciate a volume & velocity business.
Successfully navigated large, complex, matrixed organizations
Excellent written and verbal communications, interpersonal skills, problem solving, decision making and critical thinking.
BA/BS degree required or equivalent related experience.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $145,800 -- $267,500 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [please apply online] or call (408) [please apply online].

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.