Now Hiring - Consumer Sales Manager in Southfield, MI

Description

Primary responsibilities include

• Drive the specific tactical planning and implementation for the Markets
• Provide feedback on sales performance that the RDs and RMs can leverage in driving sales accountability with their market and regional team
• Identify market performance trends and gaps in production. Provide recommendations on action plans to address areas of deficiency to RD/DSM in collaboration with Sales Effectiveness and Execution Manager
• Assist Retail Director in aligning goals for the market and goal distribution across the regions/branches; including adjustments as needed or as circumstances arise.
• Liaison for key partnership to the business line within the market including Wealth, Business Banking, Lending, Deposits, Retail Incentive, Marketing and Communications
• Manage the integrity of the incentive plan by translating, reinforcing, and educating colleagues on plan details.
• Manage the daily inquiry/exception process and quarterly incentive roster, discretionary and payout process
• Possesses personal accountability to the achievement of their assigned market’s targets.
• Participate in enterprise level projects and assignments in addition to market responsibilities as needed. Travel may be required.
• Create market wide sales events and the roll-out of quarterly/monthly campaigns and/or new products
• Assist/Support the coaching and on-boarding of Regional Managers
• Develop content at the market level and facilitate presentations to address skill building needs for all job families.
• Prepare agenda topics and content for delivery at team meetings. (Varies by market)
• Provide field intel and feedback to business line leaders on products, promotions, and execution to optimize offerings and advance the business network wide.
• Serve as a culture carrier and role model in support of Citizens Credo
• Serve as industry subject matter expert inclusive of understanding and sharing market trends and the competitor landscape.
• Serve as a backup for the Retail Director or District Sales Manager in their absence or for support as needed.
• Supports identification of top talent within the market to build bench strength
• Support key meetings such as town halls, franchise meetings and workshops

Qualifications

• Experience as a Regional Manager with a 10+ multi-location span of control or equivalent with proven track record of Coaching a Coach, managing process and performance successfully.
• Ability to interpret and distill data into useful information to implement coaching plans for Region Managers based on market and region performance.
• Ability to create coaching plans grounded in Leader Led practice, synthesized with behaviors and activities to generate outcomes of acquiring or deepening relationships with customers.
• Ability to engage multiple types of audiences effectively in peer environments, various business line meetings/calls and workshops spanning all roles in the market up to corporate Senior Executives.
• Must possess elevated written, communication and influencing skills to communicate a business case/justification, the “why”, local, and corporate strategies, expectations with highly skilled follow-up techniques and clear ability to deliver a cohesive message.
• Must be able to demonstrate accelerated engagement connecting culture, business strategies and outcomes.
• Must demonstrate agility and flexibility in decision making, assessments, recommendations and teamwork

Education, Certifications and/or Other Professional Credentials

• Bachelor's Degree preferred

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday, 8:00am - 5:00pm

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Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth