Now Hiring - Focus on the Family - Account Rep, Donor Relations in Colorado Springs, CO

Full description of the position

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Account Representative, Donor Relations position exists to develop relationships and create and implement strategies that result in significant funding support from existing donors. This position will be expected to demonstrate initiative in managing the cultivation of a donor portfolio, including major gifts solicitation, acknowledgement, stewardship, prospect identification, and on-going communication. The Donor Engagement Account Representative will be responsible for achieving annual fundraising goals of the team along with retention and prospect identification.

Essential Duties/Responsibilities:
Represents Focus on the Family to donors, foundations, and planned givers. Maintains strong relationships with a portfolio of 800 donors with significant emphasis on personal communication (phone calls, correspondence, email, etc.)

Is responsible for increasing retention and average gift size of portfolio through strategic cultivation and stewardship

Cultivates relationships with mid-range donors, learning about their personal interests and connecting them with Focus on the Familys core mission for further engagement; is responsible for identifying and qualifying Major Donor Prospects and transitioning them to a Public Affairs Representative for additional development

As a portfolio goal, retains and lifts donor giving through (but not limited to) personal solicitation, acknowledgment, stewardship, relationship building, ongoing communication, protection of donors data, etc.

Maintains an accurate record of donor communication and service in customer relationship management tool

Maintains an in depth understanding of the ministrys core competencies and programs

Participates in departmental meetings, strategic planning, and fundraising discussions within the Donor Engagement department

Builds relationships, communicates, and connects effectively with both internal and external relationships

Fosters and builds relationships with caseload donors at internal events held on the Focus campus i.e., Insider Briefings

Other Duties/Responsibilities:
Performs other duties as assigned

Working Environment/Physical Requirements:
Office environment

Ability to speak, hear, and see clearly; Ability to maneuver multiple computer applications (Microsoft Office Suite, etc.)

Fast paced, high stress, frequent changes in process and procedures

May be asked to work evenings and Saturdays as needed to increase donor connections

Vacation requests will only be granted on a limited basis from December 15 January 15 to support year end giving the busiest time of the year

JOB QUALIFICATIONS/REQUIREMENTS

Character/Spiritual:
Exemplifies Ephesians 5:1-2, Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Familys staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

This role is considered a Spokesperson for Focus on the Family and should represent Focus position and tone at all times

Personal Characteristics:
Considers themselves an extension of the work and ministry of Focus on the Family and the Assistant to the President

Straightforward and not self-serving

Exhibits a teachable spirit

Innovative; Creative

Embodies diplomacy, tact, and a professional demeanor

Exhibits a high level of energy, self-motivation, and enthusiasm

Should be bright, positive, and friendly, conveying warmth and a genuine interest in people

Assertive, dependable, personable,flexible

Awareness of own strengths and shortcomings

Knowledge/Experience:
Bachelor's Degree in Business with Public Relations or Communications or Marketing emphasis preferred

2-4 years of experience in development, sales and/or planned giving, preferred

Certifications/Licensing: Proven track record of successful fundraising and experience managing small donor accounts

Knowledge of fundraising best practices and working knowledge of CRM, Microsoft office suite, Donor Management application, and database systems

Skills, Abilities, and Special Talents/Gifts:
Excellent phone skills

Excellent listening skills and exhibits the ability to understand what others are communicating

Excellent discernment skills

Ability to effectively engage with a diverse portfolio of donors

Excellent written, verbal, and interpersonal communication skills

Self-motivated, with strong time management, organizational, and prioritization skills

Ability to express empathy and genuine concern for donors, observing proper boundaries

Emotionally resilient and capable of handling pressure and rejection without inappropriate disappointment

Ability to type 40 words per minute

Ability to excel in a fast-paced, production environment, meeting specific performance standards

Ability to communicate across denominational lines and theological distinctives

Creates favorable impression in terms of appropriate attire, appearance, bearing, and manner

Convincing, persuasive, and credible, able to impress favorably and win long-term confidence and trust

Ability to relate and communicate with people of all ages, ethnicity, and economic levels

Discretion in handling the confidential nature of donors needs/information

Ability to function effectively and efficiently in a team environment

Ability to organize work effectively to meet demanding time constraints

Ability to receive constructive criticism with appropriate response and teachability

Pursues utmost detail in the areas of constituent relationship and maintenance

Highly polished social skills; clarity of expression, good organization of thoughts and effective articulation; tactful and able to make a good first impression

A willingness to offer prayer support to donors, observing appropriate boundaries

Stewardship Requirements:
Seven-member team is responsible for $12 to 14M in revenue

Pay Range: $28.00 to $30.00/hr

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 30 hours or more per week are eligible for:

• Medical Plan
• Dental Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts

Employees scheduled for 20 hours or more per week are eligible for:

• Legal Shield/ID Shield
• AFLAC
• Retirement Plan
• Vacation Time
• Sick Time
• Holidays
• Service Awards

Note: This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

• Temporary employees are not eligible for benefits.

Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.