Now Hiring - Concierge- Sales and Marketing FT in Baton Rouge, LA

Salary Range: $13-$15/hr depending on experience

Schedule: Monday-Friday, 8am to 5:00pm

Why should you explore this opportunity? This position offers the opportunity to brighten the day for our residents and visitors! It could be the perfect post-retirement job or a great opportunity for anyone who loves interacting with people, particularly older adults. Our residents are very interesting people and love exchanging conversation and sharing stories. It’s an opportunity to make a positive impact in their lives, as well as creating a warm and pleasant welcome for our visitors and potential residents. If you enjoy interacting and engaging with people, this position may be perfect for you!

What’s great about St. James Place?

Our 40 plus year reputation for excellence as a faith-based life plan retirement community is a great place to explore your next career! At St. James Place, we sincerely believe that our reputation for excellence is directly tied to the diverse, talented, and devoted team of people who come to work every day. It is that belief that compels us to maintain a workplace culture where people really want to come to work and give their very best. Whether a new team member, or one of our many long-timers, a common theme here is that this is a great place to work! It may be all the smiling faces, our expectations for accountability and respect, our great benefits, our beautiful campus, the rewarding work, or the fun we have together. The ultimate reward is having the opportunity to contribute your talent and passion to our mission of providing Joyful Service, which is one of our core values. Joyful Service does not just apply to our Residents, but how we interact with one another every day.

Job Duties

The Concierge-Sales and Marketing position serves as the key communication link for residents, their families, staff, guests, and potential residents by receiving and handling outside and internal calls, greeting guests, and providing assistance and information. This position is a frontline customer service representative of the Sales and Marketing Department and plays an essential role in creating a welcoming and lasting first impression that demonstrates the mission and values of our community. The Concierge position also plays a role in responding to campus emergencies and alerts. Other duties include:

• Stays abreast of special events and activities and provides accurate information to residents and visitors
• Coordinates communication between the residents and departments as needed
• Maintains a desk log book and performs procedures to open and close the desk
• Monitors and responds to email and forwards messages to the appropriate individual
• Promptly and courteously responds to inquiries about St. James Place and forwards calls to appropriate sales representative
• Provides informational brochures to walk-in visitors
• Assures that deliveries to residents are properly arranged and delivered timely
• Notifies Transportation of requests for services or pickup
• Assists residents or families with requests for services or meals

Physical Requirements: Ability to work in an office environment while utilizing proper body mechanics.

Benefits

Experience

• Basic computer utilization experience
• Previous experience with multi-line telephone systems
• Previous experience as a front desk concierge, receptionist or office assistant

Education

• High School or better

Skills

• Customer Service Skills
• Helpful attitude & friendly demeanor
• Good Telephone Skills
• Computer Basic Knowledge
• Ability to be flexible

• Experience with Senior Population

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization