Now Hiring - Josephs Jewelers - Sales Associate in West Des Moines, IA

Full description of the position

The Sales Associate role is responsible for providing a high level of customer service at all times. They are accountable for learning and consistently performing all steps of the selling process in a professional manner. In order to educate the customer, sales professionals are expected to learn and understand the features/benefits of each product.

Duties and Responsibilities:

• Provide prompt, efficient and friendly customer service by displaying compassion, concern and patience in all customer interactions.
• Drive self to consistently exceed sales results.
• Develop ways to improve and increase sales.
• Proficient in each step of the selling process: welcoming, connecting, discovery, presentation, addressing reactions, closing, adding on and following up.
• Keep current on market trends in the jewelry industry.
• Network locally to build relationships and increase results.
• Understand and is fully functional operating the repair module.
• Actively demonstrates the ability and willingness to turn over sales to a more appropriate colleague as necessitated by prescribed customer service standards.
• Learn and understand the features and benefits of each product.
• Understand gem treatments and appropriate disclosures.
• Demonstrate ongoing professional development in product knowledge and selling skills.
• Continuously progresses through recommended or prescribed training programs.
• Attend training sessions with vendors (may fall outside of standard working hours on occasion).
• Build, maintain, and preserve customer relationships.
• Respond to customer complaints and comments in a timely and professional manner.
• Adhere to chain of command and respected business and team interactive protocols.
• Perform customer Follow-up (sends “thank you” notes appropriately, keeps in contact, etc.).
• Correspond appropriately and proactively with customers regarding purchases, sales and events.
• Maintain orderly and effective customer records (wish lists, repairs, special orders, pending lists).
• Consistently and accurately completes paperwork and other necessary tasks.
• Conduct opening and closing procedures, merchandising, and regular store maintenance.
• Demonstrate understanding of the security protocol and procedures.
• Assist with merchandising of merchandise, as needed and/or requested.
• Work together with all departments to ensure an efficient and positive Josephs culture.

Education and Experience:

• Required education varies; high school diploma required.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred but not required.
• Minimum of 3 years work experience in a comparable field (retail, luxury, hospitality).

This is a full-time position regularly scheduled for 40 hours per week. Regularly scheduled from 9:15am - 6:00pm Monday-Friday and 8:45am-5:30pm on Saturday. Employees are scheduled off one day during the work week and Sunday. Holiday traffic may demand more hours worked per week.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Work Location: In person