Now Hiring - Awards Network - Recognition Team Account Manager in La Porte, IN

Full description of the position

Job Summary

Awards Network is a fast paced, technology driven company that designs, implements, and manages employee recognition and reward programs for clients across the country. We offer name brand merchandise, gift cards and travel. Our employees are energetic and enthusiastic, willing to spend the time and effort to proactively and creatively meet our clients’ needs and expectations.

As a Recognition Team Account Manager for Awards Network, you will work with current clients to confirm, process and review orders while also providing reporting, analysis, customer service and insight to ensure client accounts function effectively and efficiently. Success will be demonstrated on the ability to provide daily assistance to coworkers, clients, and award recipients.

Responsibilities and Duties

• Confirm, process and review client orders with attention to accuracy and efficiency
• Assist clients via email and phone on a daily basis to answer questions, complete requests and manage expectations
• Troubleshoot client program issues and oversee customer service requests for timely resolution
• Promote good client relations by responding to customers in a timely manner to resolve issues and facilitate customer satisfaction through CRM software
• Provide reporting, analysis and insight to ensure client accounts function effectively and efficiently
• Maintain CRM database and client files for accurate customer account records
• Identify, plan, and manage process improvement projects to create efficiencies
• Coordinate with leadership to establish and implement best practices
• Balance workload and share job duties in a team environment

Qualifications and Skills

• Education: Bachelor's Degree preferred and/or equivalent experience
• Work Environment: experience working from home and in a team setting
• Communication: accurately interpret and effectively complete requests from a variety of clients and coworkers, virtually, on the phone and via email
• Attention to Detail: double check own work and that of others
• Time Management: prioritize job duties and client requests while meeting deadlines
• Computer Literacy: Microsoft Office, Salesforce or similar CRM
• Organization: effectively and accurately maintain client information in SharePoint and Salesforce CRM
• Adaptability: open to changes in client & company procedures, able and willing to learn new processes and programs as needed

Benefits

At Awards Network, we believe in respect, integrity, teamwork and excellence. In addition to a competitive compensation package, medical/vision/life plan and Simple IRA other perks include:

• Time off: Generous paid vacation plan with additional days built into other periods of the year
• Bonus Plan: We continue to grow as an organization. That growth is shared with all our employees
• Flexibility: Everyone is busy in today’s world. Our employees find flexibility when needed in their day

A majority of our team member work remotely from home. This position will be 95% remote and 5% in-office (as needed for meetings/training).

This is a full-time position, offering a compensation package based on skills and experience, with growth potential. Interested candidates should provide a cover letter and resume.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person