Now Hiring - Brick Bodies Fitness Services - Consumer Services Membership Counselor in Baltimore, MD

POSITION SUMMARY

The Membership Counselors (MC) goal is to provide a World-Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of Helping Members Feel Comfortable and our core purpose of Changing Peoples Lives. The MC is a promoter of the brand but, above all, a listener who genuinely cares about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members needs, exceeding expectations and creating raving fans.

KEY RELATIONSHIPS

Develop and maintain excellent working relationships with:

• General Manager and Membership Team Leader
• All club team members
• Corporate Wellness Director
• Club Performance Director

We set out below some of the tasks and responsibilities that we expect you to be accountable for. These include, but are not limited to the following:

LEAD GENERATION/SALES

• Generating new sales
• Being informed of current sales campaigns and presenting them to prospects
• Greeting all guests entering the club and touring them
• Handling Telephone Inquiries, and converting 75% or more into appointments
• Making a minimum of 50 phone contacts per day, includes prospects, low usage members, and former members
• Obtaining referrals from members
• Performing 3 to 5 hours of community outreach per week

MEMBER RETENTION/CUSTOMER SERVICE

• Have knowledge of and participate in all club's services, products, and programs.
• Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classes
• Encouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational matters
• Acting as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection Report
• Build rapport and lasting relationships with prospective and current members
• Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing, and disinfecting workout equipment, group fitness studios, work stations, locker rooms, and restrooms.

Because of the fluctuating demands of our Clubs operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.

ADMINISTRATIVE

• Completing daily worksheets and submitting them to the Sales Manager at the end of every shift
• Upgrading/changing member account information
• Maintaining the proper paperwork necessary to complete membership sales and follow-up with prospects

VALUES

• Role model the Brick Bodies Core Values
  • Live the Brand
  • Be Tenacious
  • Be a Team Player
• Recognize and praise behavior aligned with our values
• Identify opportunities for continual improvement

SKILLS/EXPERIENCE

• College degree preferred
• Two years of commissioned sales experience (preferably in a health club or related field) are preferred, but not required
• Current CPR/AED certification (Or the ability to get certified within 30 days of hire)
• Strong customer service, communication, and interpersonal skills
• Positive attitude with the commitment to excellence
• An entrepreneurial spirit
• Confidence to perform on an incentive-based salary
• Strong organizational skills
• Basic computer skills
• Effective time management skills

SPECIAL CHARACTERISTICS

• Enthusiastic, energetic, personable, and friendly disposition
• Ability to work well unsupervised
• Ability to work well with people
• Strong work ethic
• Resourceful, creative, decisive
• Perseverance