Now Hiring - BDA - Battersby Danielson Azbell - Professional Services Customer Service/Inside Sales Representative in Fishers, IN

Full description of the position

Job Title: Customer Service Representative Department: Inside Sales

Reports to: Customer Service Manager

Job Summary:

The Customer Service Representative is responsible for engaging with customers on behalf of BDA, delivering best in class support experience.

Responsibilities:

• Answer incoming customer phone calls
• Respond to customer inquiries from email, voicemail, fax and phone, providing excellent customer service
• Process new customer orders from email, voicemail, fax, and phone
• Provide product information and answer questions regarding existing orders
• Evaluate customer needs and determine the best course of action to achieve resolution
• Maintain exceptional attendance and punctuality
• Maintain high levels of professionalism when interacting with internal departments and customers
• Collaborate and work with team members effectively
• Exhibit high levels of customer service to ensure happy customers
• Contribute to overall success of the team by sharing best practices, and being open to learning best practices from other team members and leadership
• Provide assistance to Outside Sales personnel as required – provide timely feedback
• Input all orders into Sales order entry system in a timely manner
• Communicate accurately and succinctly with customers
• Proactively remain current with product knowledge
• Maintain computer and software related skills
• Keep management apprised of customer issues when there is a need to refer to a higher level of management for resolution
• Service customers, providing pricing and product application Information.
• Perform duties inherent to all inside sales employees
• Other job duties and projects as assigned
• Other duties as deemed necessary by upper management.

This job description is intended to describe the general overall nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for this position.

Required Skills/Abilities:

• Accurate and quick keyboarding skills
• Comfortable multitasking with phone and use of multiple computer programs
• Excellent telephone customer service skills
• Excellent email, verbal and written communication skills.
• Excellent sales and interpersonal skills.
• Excellent time management skills
• Proficient in Outlook and Microsoft Word
• Working knowledge of Excel

Education and Experience:

• High school diploma or equivalent.
• 1 year customer service experience preferred.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Fishers, IN 46038: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Support: 1 year (Preferred)

Work Location: In person