Now Hiring - Hope4Cancer - Professional Services Admissions Counselor - Sales & Customer Service in Dripping Springs, TX

Full description of the position

Admissions Counselor Job Description:

The Admissions Counselor is responsible for enrolling new patients into Hope4Cancer’s treatment programs, ensuring an excellent experience for our Patients seeking alternative cancer therapy, by providing great customer service, information, and support.

As an Admissions Counselor, you will speak with hundreds of cancer patients each month and have a lasting impact on their cancer treatment journey. As such, this is both a rewarding and emotionally challenging role. It is the key role within our Admissions department, and we are looking for a special person to join our team who is wanting to make a positive difference in the lives of cancer patients, and has the talent to speak with people and communicate the value of what Hope4Cancer can provide.

Check us out at: [please apply online] Note - this position will be based at our office in Dripping Springs, TX.

Responsibilities:

· Act as the primary contact and guide for prospective patients throughout the Admissions process, helping them to understand their options and make their decision

· Meet with prospective patients by telephone or Zoom to explain our treatment programs and enroll them

· Assess prospective patients, gather appropriate information, enter it into CRM system, and recommend preliminary treatment plan

· Schedule appointments for prospective patients with the Admissions Doctor as needed, for evaluation of their medical records

· Provide excellent customer service, including motivation, inspiration, feedback and support to prospective patients

· Understand the treatment plans and treatment protocols that Hope4Cancer offers, explain them to patients and answer common questions about them

· Understand and use available tools/info to help prospective patients to understand Hope4Cancer and benefit from our offering – e.g. website, videos, survival statistics, books, patient portal, etc.

· Understand logistics of travel and help patient to figure out how to come to Hope4Cancer

· Understand and explain the experience that the patient will undergo at our treatment centers, for both initial stay and follow-up visits

· Follow up with prospective patients as needed, to enroll them

· Achieve monthly arrivals targets and other KPI targets set by Admissions leadership

· Increase conversion rates of prospective patients: from Leads to Potentials, and from Potentials to Arrivals

· Follow Admissions Team processes and Hope4Cancer company processes

· Continuously learn and improve performance

· Ensure that a high professional standard is achieved throughout the Admissions process

· Contribute knowledge and experience as feedback for the improvement of the Admissions team and processes

· Expedite the resolution of patient problems and complaints

· Other duties as required

Requirements:

· Excellent customer service and sales skills

· Demonstrated ability to communicate effectively by phone and Zoom

· Strong ability to multitask

· Attention to detail and problem-solving skills

· Stress tolerance and adaptability

· Excellent written and verbal communication skills

Management Responsibility
This position has no management responsibility.

Position Type/Expected Hours of Work
This is a full-time position. Regular work hours will be 9:00am – 5:30pm Central Time including a 30 minute lunch, or other schedule as required by Manager. Our Admissions team members also work Saturdays from 11:00am – 3:00pm Central Time on a rotating schedule, and take 4 hours off during the same pay period to offset the hours. Overtime hours may be required, as directed by management.

Location and Travel

This is an in-office position, located at our office in Dripping Springs, TX. Occasional travel may be required. Travel is expected to be 10% or less of total hours within a year.

Compensation

This is a full-time hourly role. Performance is incentivized with a monthly bonus program. Pay range shown is hourly pay, not including monthly bonus potential, which is up to 50% based on performance.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires the ability to exert up to 10 pounds of force and occasionally lift and/or move up to 20 pounds. This position requires the person to be able to work at a computer workstation for 8 hours/day or more as required - making phone calls, typing, attending video conference meetings, and communicating orally with clarity with prospective patients.

Required Education and Experience

· Proven success in sales and customer service

· Bachelor’s degree in relevant field (e.g. Business Administration, Marketing, Sales, Communications, Hospitality Management, Education, etc.) or five years’ related experience.

· or... significant experience in Medical field (e.g. Nursing)

· Experience in telephone sales is an asset

· Fluency in English - speaking and writing - is required

· Fluent in Spanish is an asset

Reports To:

Admissions Manager

Disclaimer:

· Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time;

· This description reflects management assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned;

· This job description is subject to change at any time

Job Type: Full-time

Pay: $30.00 - $32.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation package:

• Monthly bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you aware that this will be an in-person role, in our office in Dripping Springs, TX?
• Why are you interested in this role? Why do you think you'd be a great fit for this role?

Experience:

• Sales: 5 years (Required)

Work Location: In person