Now Hiring - Cox Automotive - Dealer Sales Service Specialist in Woods Cross, UT

Full description of the position

• Dealer Services Specialist II | Cox Careers [please apply online] apply online] to dealer inquiries, problems, or concerns in a professional manner and escalate as necessary.
• Educate customers on Online Vehicle Exchange, Simulcast, [please apply online] and related productions. Provide assistance in usage.
• Develop and strengthen relationships with dealers over the phone and on sale days through planned and scheduled contact and meetings, as well as feedback sessions regarding Auction use and services.
• Work with Inspections to ensure timely inspection of OVE units and preparation of selected vehicles for Internet viewing by taking digital pictures during the inspection process and writing Internet condition reports.
• Serve as initial contact for buyers and sellers.
• Maximize the number of transactions on OVE. Promote all listings onsite and offsite.
• Load inventory for dealers including no sales, transfer inventory from AutoTrader/others and vehicles with condition reports.
• Solicit inventory on sale day.
• Merchandise online opportunities. Offer additional services to all online buyers (PSIs, recon, CRs). Assist buyer with transportation needs and requests.
• Assist with online “IFs”, arbitrations and customer care issues.
• Identify sold units and facilitate transactions through completion to include but not limited to the following:
• Monitor notifications generated online (e.g., purchase confirmation).
• Confirm availability and location of vehicle (and title) at the time of sale.
• Generate and maintain required documentation for all transactions (e.g., Auction Bill of Sale, Gate Release).
• Ensure collection and/or processing of payment or financing arrangements from the Buyer. Coordinate transfer and distribution of vehicle title to Buyer.
• Coordinate payment of funds (net of applicable fees) to Seller.
• Work with manager to ensure a consistent and effective online customer experience, appropriate transaction processing, high customer satisfaction and service levels.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Minimum qualifications:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
• OR 5 years’ experience in a related field

Job Type: Full-time

Pay: $17.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person