Now Hiring - Barbour Inc - Inside Sales Representative in Milford, NH

Full description of the position

The Barbour story began in 1894 in the Market Place in South Shields. Today the 5th generation family-owned business remains in the North East, with Barbour's headquarters located in Simonside, South Shields. Collections cater for men, women, children and now even dogs! Broadening out from Barbour’s countrywear roots, today our heritage and lifestyle clothing brand produces clothing that is designed for a full lifestyle wardrobe. As well as jackets and coats, the Barbour wardrobe includes shirts, dresses, knitwear, footwear, accessories and more. Barbour remains true to its core values as a family business which espouses the unique values of the British Countryside and brings the qualities of wit, grit, and glamour to its beautifully functional clothing.

MAIN PURPOSE OF THE JOB

To provide high-level service to both internal Sales Staff and external Barbour retail partners with specific responsibility for pro-active and accurate customer order maintenance.

MAIN DUTIES & RESPONSIBILITIES

1. Take incoming calls from retailers, sales reps and potential dealers to place orders, change existing orders, inquire about product availability and gather product detail information.

2. Receive orders via email, fax, phone and EDI and accurately input and maintain order until product is received by customer. Support EDI data import and continually monitor product hold, product availability and reallocate product as needed.

3. Receive in-season orders via phone, fax, email, EDI, and stock app, research availability of style, size, etc., and accurately process order for shipment by warehouse. Support sale of in-season product by suggesting replacement styles for out-of-stock merchandise to meet and or/increase in-season trade sales goals.

4. Develop a high level of product knowledge via seminar, internet research and catalogue. Use this background to provide detailed information to customers via phone and email.

5. Develop strong partnerships with Key Account Manager and Brand Manager teams to effectively support sales and customer relationships.

6. Research and resolve customer inquiries and concerns regarding product delivery and/or product quality.

7. Run daily reports to effectively track and monitor the influx of product to third-party warehouse and the on-going shipment of customer orders. Pro-actively manage the timely shipment of goods and resolve any issues that would cause delay.

8. Partner with Credit Manager regarding customer account status to assist in the resolution of credit hold to facilitate release of customer order for shipment.

Barbour Values

Our Values make us unique and were established to communicate the expected behaviours at Barbour. All employees, irrelevant of grade, are expected to conduct themselves in line with the Barbour Values.

Health & Safety

All employees must at all times act in a responsible and co-operative manner and therefore will not endanger themselves nor their work colleagues.

QUALIFICATIONS

1 – 2 years’ experience in a customer focused environment.

KNOWLEDGE & SKILLS REQUIRED

Fully computer proficient with Microsoft Office. Strong Excel skill and Outlook specifically.

Strong written and verbal communication skills and the ability to multitask.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift

Experience:

• Sales Experience: 2 years (Preferred)

Work Location: In person