Now Hiring - McNaughton-McKay - Retail Sales Customer Account Specialist in Wilmington, NC

Full description of the position

Join the company that helps make American manufacturing possible. Youll work alongside essential industries such as automotive, plastics, food, beverage and aerospace, while becoming an employee owner through our Employee Stock Ownership Plan (ESOP). As a McNaughton-McKay employee, not only do you help the company succeed, you also share in the rewards.

Interested in joining our Inside Sales team? Learn more about our opportunity and why we are MORE than an Electrical Distributor. This full-time opportunity will be located at our Wilmington, North Carolia branch.

What does a Customer Account Specialist do at McNaughton-McKay? Let me tell you more!

• The Customer Account Specialist (CAS) manages orders, changes, and cancellations as received and determines/negotiates pricing (including margins, discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested to the customer. This role would support a customer base of construction clients, both residential and commercial.
• The CAS also oversees large scale customer projects/orders to ensure product availability and timely delivery according to customer project timelines and goals. Along with entering orders, the CAS also manages customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
• When applicable, the CAS may also identify opportunities to add-on or up-sell products to a customer that may benefit the customer and suggest alternative products when a customers requested product is not available.

What do you need to have to be successful in this role?

High school diploma required. A bachelors degree or a pattern of continuing education preferred. Additional experience will be considered in lieu of a bachelors degree or pattern of pursuing a degree.

We prefer candidates to have a background in electrical background to include engineering or experience in industrial manufacturing.

Position requires customer service skills, ability to identify and select industrial manufacturing maintenance and repair products.

The best candidate will have excellent communications skills; both phone and email.

In office position that includes responding to requests for price and availability, processing of orders and expediting product directly with manufacturers.

Ability to use, manipulate and create Microsoft excel and word documents required.

The selected candidate must also have effective written and verbal communication skills.

Benefit Highlights:

• Medical, dental, and vision insurance available the first of the month following 30 days of employment
• Employee stock ownership program, profit sharing, & 401K
• Employer paid short-term and long-term disability
• 10 paid holidays a year effective immediately
• Plus much more!

We appreciate your interest in McNaughton-McKay Electric Company.

EEO/AA/M/F/Vet/Disability Employer

We appreciate your interest in McNaughton-McKay Electric Company. We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.