Now Hiring - Sales Manager in Mesa, AZ

Larry H. Miller Dealerships’ Job Description

Sales Manager

Primary Responsibilities:

The Sales Manager is expected to:

• Be proactive and promote new vehicle operations to exceed dealership gross profit and customer expectations.

• Manage and direct the sales team operations to achieve maximum production and company objectives, while controlling expenses, obtaining profit objectives, and achieving customer service benchmarks.

• Seek ways to continuously exceed employee, customer, and market expectations through business operations and efficiencies.

• Be a teacher to support the efforts of other employees to be successful.

Reports to: General Sales Manager

Essential Job Functions:

1. Maximize Production, Customer Service, and Profitability.

• Achieve or exceed group standards such as sales production, gross profit, and applicable benchmarks which result in profitability and customer service satisfaction.

• Guide sales team to set achievable sales goals and exceed customer service satisfaction standards.

• Assist to control expenses through review of budget and sales expense factors.

• Achieve Dealership market position by staying current on customer buying trends.

• Daily review within CRM (Customer Retention Management tool within DealerSocket):

• Listen to inbound sales calls and determine and conduct any needed training with the sales staff.

• Review internet leads and ensures proper processes are followed, follow up with sales department on any needed training based upon current trends.

• Review emails received from customers and ensure timely replies in an effort to assist the customer through the purchase process.

• Meet with sales staff daily, ensure all are receiving the support they need to be successful, and assist with any areas of concern with sales staff as needed.

• Conduct a daily reconciliation of sales desk log and monthly on sold deals to ensure appropriate action and completion are achieved in a timely manner.

• Handle all complaints settle disputes and resolve grievances and conflicts, or otherwise negotiate with employees, customers, and vendors within Larry H. Miller Dealerships’ guidelines while working closely with the General Sales Manager.

• Complete and maintain all Larry H. Miller Dealerships and factory required training.

• Maintain employee, customer, and vendor confidence and protect operations by utilizing discretion when handling sensitive and confidential information.

• Maintain ability to handle job stress and effective interaction with others in the workplace.

• Perform all other job duties as requested by management.

2. Develop Employees.

• Effectively recruit, hire, train and manage qualified team members.

• Ensure timely and effective management of dealership personnel to foster a progressive culture, which nurtures learning and the ability to succeed.

• Assist in continually training sales staff on how to use the CRM to manage their customers and opportunities.

• Conform and educate employees on job expectations, all applicable and current company procedures, and policies, and federal, state, and local regulations affecting operations.

• Be the example of a team player through good attitude, professionalism, and employee recognition to maintain positive employee morale.

• Handle and resolve employee issues within Larry H. Miller Dealerships’ guidelines.

• Ensure frequent employee evaluations and development are occurring.

• Establish working hours, schedules, time off, and vacations.

• Build and maintain positive working relationships with personnel.

• Maintain accurate job descriptions and communicate expectations with employees.

• Communicate and enforce dealership policies and procedures.

3. Operate with Integrity.

• Demand the highest ethical standards from self and others.

• Maintain composure within the workplace as well as outside the workplace when interacting or representing the Larry H. Miller Dealerships.

• Physical Demands:

• Work performed in a dealership setting due to the necessity to work in person with employees, customers, and vendors.

• Must be able to sit, stand, bend, reach, talk, hear, use hands and fingers and move about facilities.

• Required vision includes close vision, distance vision, peripheral vision, and the ability to adjust focus.

• While performing the duties of the job, the employee is exposed to weather conditions precedent at that time.

• Required to lift up to a minimum of 10lbs.

• Required to operate equipment and move vehicles in a safe manner at all times.

• Regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager is required.

• Regularly required to work various hours and frequently 40+ hours per week.

Minimum Qualifications:

1. Education, Experience, and Certification(s)/Training.

• High school diploma or the equivalent.

• 2+ years of automotive sales experience.

• 1+ years of demonstrated success in an automotive management position(s).

• Maintain valid driver’s license and MVR record within company policy requirements.

• Applicable state license(s) to sell automotive products.

2. Skills.

• Communication- Basic ability to read and write, ability to effectively convey information to others, apply active listening by taking the time to understand the points being made by employees and customers, being aware of others’ reactions, and understanding why they react as they do.

• Critical thinking- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Information Ordering- The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

• Resolving conflicts and negotiating with others- The ability to handle complaints, settle disputes, resolve grievances and conflicts, or otherwise negotiating with others.

3. Knowledge.

• Interacting with Computers- Using computers and computer systems. Knowledge of Microsoft Office products is required.

• Knowledge of Larry H. Miller Dealerships’ current company management systems desirable. (Carwars, Jive phone system, VAuto, Dealer Socket, Manufacture Incentive & Inventory Data, CDK systems)

• Administration and Management- Knowledge of business and management principles involved in strategic planning, resource allocation, human resource modeling, leadership technique, production methods, and coordination of people and resources.

• Clerical- Administrative and clerical procedures and systems such as word processing, file and record management, and other office procedures and terminology.

• English Language- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Customer and Personal Service- Knowledge of principles and processes for providing customer and personal services.

• Sales and Marketing- Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

General Standards:

To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability- Ability to adapt to changes in the work environment, manages competing demands, and is able to deal with frequent change, delays, or unexpected events.

Selective Attention- Concentrate on a task over a period of time without being distracted.

Making Decisions and Solving Problems- Analyzing information and evaluating results to choose the best solution and solve problems.

Interpersonal Skills- Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.

Management of Personnel Resources- Motivating, developing, and directing people as they work, identifying the best people for the job.

Leadership- Ethical leadership and followership behaviors that promote Larry H. Miller standards and result in a cohesive and effective team.

Compliance- Understanding of and adherence to all Company standards, state and federal laws and regulations as well as product pricing guidelines of all lenders, agencies, or business partners.

Customer Service- Providing excellent customer service through the defined Larry H. Miller processes which promote efficiencies, fairness, and cost-effectiveness.

Ethics/Integrity- Representing the Larry H. Miller Dealerships by conducting yourself in a professional and courteous manner that demonstrates integrity and avoids actual or perceived conflicts of interest while complying with company standards and business ethics.

Oral Communication- Clearly identifying and professionally expressing issues in positive or negative situations.

Planning/Organizing- Prioritizing and planning work activities and using time effectively.

Quality- Demonstrating accuracy and thoroughness and monitoring your work to ensure quality.

Dependability- Consistent, punctual attendance at work; following instructions; responding to management direction and soliciting feedback to improve performance.

Time Management- The ability to integrate methods of time management to provide a consistent and effective workflow that is cohesive for the department and team.

Safety and Security- Observing safety and security procedures and using equipment and materials properly.

Company management reserves the right to add to, change or retract portions of this job description. Employee is required to adhere to the qualifications, duties, and conditions of any revised job description.