Now Hiring - Telecommunications Outbound Telesales Representative in Cincinnati, OH

Job Purpose

The position is responsible for engaging current/prospective customers selling residential service for home phone, long distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by Cincinnati Bell, able to work in a fast pace environment, display exceptional customer service, and consistently meet sales goals.

Essential Functions

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers and up sell, (70%)
• Place orders for new service and/or changes to existing service through multiple internal ordering systems (10%)
• Maintain, track, change, and input leads through SalesForce.com (10%)
• Take direction from upper management and complete administrative duties (5%)
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of Cincinnati Bell's referral program (5%)

Experience

• 0 to 2 years of experience
• Prior experience in sales or marketing highly preferred
• Prior experience in telecommunications preferred
• Prior experience in a call center preferred
• Strong organizational and time management skills preferred

Education

High School Diploma or equivalent

Special Knowledge, Skills, and Abilities

• Excellent oral, written, and interpersonal communication skills necessary
• Knowledge of Microsoft programs and applications
• Ability to work independently within a team environment with minimal supervision adhering to performance measurements and sales goals
• Proficient problem solving and analytical skills
• Demonstrated success working in a sales environment

Supervisory Responsibilities

• No supervisory responsibilities

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 1 year
• 2 years

Shift:

• Day shift
• Morning shift

Supplemental pay types:

• Commission pay

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Work Location: In person