Now Hiring - Mercer - Global Benefits Management Account Manager in Salt Lake City, UT

Mercer Health & Benefits LLC is seeking candidates for the following position based in the Salt Lake City, Utah office (Remote work may be permitted within a commutable distance from the work site):

Global Benefits Management Account Manager

We will count on you to:

Support the overall delivery services provided to major multinational organizations client accounts. Play a critical role within the organization’s strategy to grow Global Benefits Management (GBM) book and retain future GBM clients. Responsible for contributing to sales pursuit activities, daily client communications regarding services and health consulting as it applies to GBM services, and act as the liaison between stakeholders and cross-functional consulting teams. Deliver GBM services to clients and achieve successful business outcomes. Support and contribute to the strategic selling process of the GBM team, including participation in finalist meetings and other sales presentations as the GBM Subject Matter Expert. Handle the implementation of large GBM appointments, ensuring local brokerage appointments are executed for insured benefits in all countries covered under GBM team. Ensure client satisfaction with underlying ongoing GBM services, including confirming local services are delivered in accordance with global mandates. Interfacing directly with senior-level client managers as the main global point of contact for client deliverables and communications required under a GBM appointment. Monitor employee benefit programs globally by providing aggregated reporting with a view to ensuring a level of governance and consistency with business objectives while also offering optimal cost-effective solutions. Execute the business’ ongoing global benefit strategy and global benefit financing strategy through pooling, captives, and/or global insurance programs as determined by the business. Responsible for understanding, managing, and obtaining client expectations of their global benefit programs. Design and develop the “GBM Rules of the Road” governance framework including the structures and processes that relate to health care, life insurance, pension, and retirement plans. Monitoring and ensuring that the services being provided to clients are in line with the “GBM Rules of the Road” and in conjunction with general Service Level Agreements. Provide ongoing support and coaching to junior GBM team members and local brokerage teams to confirm the team possess a shared understanding of businesses and their needs. Support and contribute to the training and development of junior GBM team members and local brokerages on GBM services. Provide guidance and knowledge of insured employee benefits in Latin America and the organization’s approach to servicing said benefits. Collaborate with all members of the client team to influence delivery and ensure that all service commitments to the client are met. Educate and motivate team members to increase the understanding of the clients’ expectations and to meet the clients’ requirements. Keep team current on client developments and foster a culture of shared responsibility and ownership. Proactively look for process improvements that will help to grow the GBM book and retain GBM clients. Review and assess escalations at the local and regional level and provide resolutions as appropriate or escalate further in the business, following appropriate escalation protocol. Understand and translate an analysis to clients and other team members into findings and recommendations. Understand the terms of a client contract and flag when not in compliance. Responsible for awareness of client profitability and work with team to increase profitability. Develop an area of expertise or an area to act as champion to serve as a resource for team members.

What you need to have:

Must have Bachelor’s degree or foreign equivalent in Business Administration, Management, or a related field plus (5) years of progressive post-baccalaureate experience in the position offered, International Benefits Manager or a related position. Must have five (5) years of experience with: Supporting and contributing to the strategic global benefits selling process including participating in finalist meetings and other sales presentations as the Subject Matter Expert; Assisting with monitoring employee benefit programs around the world by providing aggregated reporting with a view to ensuring a level of governance and consistency with business objectives while offering optimal cost-effective solutions; Managing multinational clients inventory through benefits technology systems and coordinating maintenance and reporting with local brokerage teams; Overseeing the implementation of large GBM appointments, interfacing directly with senior-level client managers, including career, wealth and benefits consulting teams, and ensuring local services are delivered in accordance with global benefits strategy; Designing and developing a company’s GBM governance framework by applying the experience obtained as a global and local broker; and Providing ongoing support, training, development, and coaching to junior team members and local brokerage teams to ensure global team is perceived as having a shared understanding of the client and its needs. Travel reqt: 5% national and international travel is required to various and unanticipated company and client sites.

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit [please apply online] Follow Mercer on LinkedIn and Twitter.

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

Mercer Health & Benefits LLC (“Mercer”) consults on the full range of group benefits, including life, accident, disability, flexible benefits, e-benefits, and work and life programs. The company utilizes its experience, expertise and tools to provide innovative health and group benefits advice, services, and solutions that help clients control costs, maximize return on investment, and increase employee satisfaction. Mercer’s services encompass every investment in workforce health and welfare, including nontraditional and web-based benefits, employee availability and productivity programs, and employee health and security programs. Established in 2005, Mercer combined employees from the Employee Benefits Services groups of Marsh USA Inc. ("Marsh") and Mercer (US) Inc., two subsidiaries of Marsh & McLennan Companies. Marsh & McLennan Companies is a global professional services firm with approximately 85,000 employees and annual revenues of approximately $20 billion. Marsh & McLennan Companies' website address is [please apply online]