Now Hiring - AtriCure - Manager, Sales Support in Mason, OH

Full description of the position

AtriCure, Inc. provides innovative technologies for the treatment of Afib and related conditions. Afib affects more than 33 million people worldwide. Electrophysiologists and cardiothoracic surgeons around the globe use AtriCure technologies for the treatment of Afib and reduction of Afib related complications. AtriCures Isolator Synergy Ablation System is the first medical device to receive FDA approval for the treatment of persistent Afib. AtriCures AtriClip Left Atrial Appendage Exclusion System products are the most widely sold LAA management devices worldwide. AtriCures Hybrid AF Therapy is a minimally invasive procedure that provides a lasting solution for long-standing persistent Afib patients. AtriCures cryoICE cryoSPHERE probe is cleared for temporary ablation of peripheral nerves to block pain, providing pain relief in cardiac and thoracic procedures. For more information, visit AtriCure.com or follow us on [please apply online].

We foster a culture of inclusion by embracing diverse experiences and individuals where everyones authentic self is welcome. We offer supporting programs and resources that provide enriching and equitable opportunities for each person to contribute professionally and personally.

POSITION SUMMARY:
The Manager, Sales Support will be responsible for the overall management of support activities for the AtriCure U.S. sales force. This entails working with all functional groups to support the sales process. Essential position duties include but are not limited to customer relations development, support of sales rep activities, direct management of sales support team, and creation and implementation of strategies that comply with AtriCures quality and regulatory requirements for succeeding in the US marketplace.

ESSENTIAL FUNCTIONS OF THE POSITION:

• Manage/mentor the Sales Support team, emphasizing key aspects of support, including timeliness, accuracy, and relationship management
• Responsible for all sales rep and territory support activities
• Manage approval process for credits and returns
• Generate metric reports and provide analysis for sales management
• Facilitate successful implementation of new programs through the service and sales organizations by ensuring a well-defined, thorough and efficient sales process is in place for launch
• Foster an environment of continuous improvement
• Maintain working knowledge of the CRM platform
• Collect and analyze data that contributes to efficiencies of the team
• Demonstrate thoughtful and effective communication with consideration to the audience and inclusion of related departments
• Consistently provide fully-executed processes with checkpoints built-in while taking into consideration the impact to other departments
• Evaluate current sales support processes and identity areas of opportunities or improvement
• Manage product constraints that could impact orders from shipping
• Proactive leadership that demonstrates thorough completion of projects, team engagement, developing process improvements, and identifying process gaps
• Focused participation in meetings, providing input and feedback to move business forward
• Manage sales order processing in accordance with internal SOX and auditing requirements

ADDITIONAL ESSENTIAL FUNCTIONS OF THE POSITION:

• Regular and predictable work performance
• Ability to work under fast-paced conditions
• Ability to make decisions and use good judgment
• Ability to prioritize various duties and multitask as required
• Ability to successfully work with others
• Ability to be strategic vs. task list oriented
• Additional duties as assigned

BASIC QUALIFICATIONS:

• Bachelors degree required or demonstrated equivalent combination of education, training and experience
• Demonstrated self-learning and builds relationships
• 5-10 years of experience in customer service
• Proficiency in Microsoft Office Suite
• Strong written/verbal communication skills
• Ability to travel 10%

PREFERRED QUALIFICATIONS:

• 5 years previous managerial experience
• Previous experience in the medical device field
• Knowledge of AtriCure products

OTHER REQUIREMENTS:

• Ability to regularly walk, sit, or stand as needed
• Ability to occasionally bend and push/pull as needed
• Ability to pass pre-employment drug screen and background check

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AtriCure has a variety of benefits available for US based employees and their families. Examples include Medical & Dental beginning day 1 of employment, 401K plus match, 20 days of paid Parental Leave, in addition to maternity leave, for new moms and dads, Volunteer Time off, Pet Insurance, and more. Corporate-based employees also have full access to our on-site fitness center and cafeteria. To see a complete list of our benefits, please visit our careers website: [please apply online] AtriCure participates in the federal E-Verify program to confirm the identity of and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here [please apply online] AtriCure is an Equal Employment Opportunity/Affirmative Action employer and provides Drug Free Workplaces. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national or ethnic origin, age, protected veteran status, status as an individual with disability, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law(s).