Now Hiring - Hilton - Travel Catering Sales & Services Manager Hilton Tampa Airport Westshore in Tampa, FL

Full description of the position

Responsibilities:

• Responsible for generating and booking a high volume of business functions (All Markets assigned by DOS).
• Solicit sales through assigned accounts, potential new accounts and participation in community organizations, which represent opportunities for new business.
• Maintain the highest quality of meeting and banquet service.
• Support the Sales & Catering team administratively including correspondence, preparing reports, file turnovers and assisting with reservations.
• Exercise decision-making skills to direct requests both internal and external.
• Maintain guest profiles, contacts and additional necessary records used in the Sales & Catering operation.
• Assist the Sales & Catering team with the preparation of contracts, proposals and addendums, track the completion status, and keep files up to date.
• Act as liaison between Sales & Operations to make certain we meet or exceed the client’s expectations.
• Assist in handling reservations for VIP guests and clients.
• Ensure that all arrangements, including upgrades and amenities, are handled properly.
• Coordinate with other departments through verbal and written instructions.
• Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues.
• Complete additional projects as assigned.
• Prepare Banquet Event Orders and internally distributes to departments.
• Assist the Sales & Catering Team in preparing Group Resumes for Staff Meeting and communication to all departments.
• Assist or spearhead the coordination of internal sales events.

KNOWLEDGE AND SKILLS:

Education: High School Diploma required; Bachelor's Degree preferred

Experience: 1-2 years of administrative support experience, additional hotel front desk experience is preferred

Skills/Knowledge Required:

• Must be self-directed, motivated, and demonstrate intuitive customer service and interpersonal skills.
• Effectively deals with internal and external customers, with high levels of patience, tact, and diplomacy.
• Communicates clearly, concisely, and openly in all interactions.
• Has exceptional attention to detail, organizational, analytical, and time management skills.
• Multi-tasks and prioritizes in a fast-paced work environment being able to stay focused.
• Exercises sound judgment, evaluates situations, and utilizes appropriate and creative resources to solve problems.
• Is technologically savvy, with a working knowledge of Microsoft Office, Delphi FDC, and OnQ Preferred.
• Must be able to meet deadlines, exercise a sense of urgency, and know how to prioritize.
• Must be able to adapt to a changing environment and demonstrate a professional attitude.
• Flexible to work varying schedules to include nights, weekends, and holidays.
• Fulltime Position

No Relocation package for this position

Benefits

· 401(k)

· Dental insurance

· Disability insurance

· Flexible schedule

· Hilton team member travel program

. Free Meal

· Health insurance

· Life insurance

· Paid time off

· Vision insurance

. And more.....

EOE/AA/Disabled/Veteran

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Masks are available for the employees if needed.

Ability to commute/relocate:

• Tampa, FL 33607: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)
• Time management: 1 year (Preferred)
• Hotel Front Desk: 2 years (Preferred)
• Administrative Support: 2 years (Required)

Work Location: In person