Now Hiring - Telesales Account Executive/ Southfield, MI in Southfield, MI

Build a better career with MSC.
Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services.

Requisition ID :13833

Employment Type : Full Time

Job Category : Customer Care / Contact Centre

Work Location : Southfield, MI

State or Province : Michigan (US-MI)

Potential Work Location : United States : Michigan : Southfield

Job Grade: sales 8

BRIEF POSITION SUMMARY:
Customer Success Sales Representative, Small Business recommends MSC products, services and solutions via telephone with established customers, utilizing an insight selling approach. The sales representative works to improve MSC’s market position and achieve revenue and profit growth within a small customer segment ($50,000 - $200,000 potential). Their objective is to grow sales to achieve department and corporate sales goals by developing existing accounts and through the penetration of newly assigned customers. The portfolio for this position is approximately 150-200 accounts with base revenue ranging between $2.5 - $4M revenue. These customers are in the penetration phase of the customer life cycle and producing revenues between a 5%-30% penetration against identified potential.

DUTIES and RESPONSIBILITIES:

o Responsible for a sales territory of $2.5-$4M in revenue with an objective to exceed sales growth goals by developing existing accounts and penetrating newly assigned customers.

o Grows sales to achieve department and corporate sales goals and aligns sales methodologies with MSC’s purpose and strategic pillars.

o Responsible for the achievement of sales productivity and sales metrics associated with various sales enablement tools and processes.

o Recommends MSC products, services, and solutions via the telephone with the established customer base, utilizing a consultative selling approach.

o Captures customer profiles and operational procurement processes to understand and determine potential and to build the prioritization of the call frequency and the penetration plan required.

o Identifies opportunities throughout the customer’s environment and leverages strategic resources such as MSC’s Special Services Teams, Strategic Suppliers, and other MSC cross-functional resources to drive improvements and value around customer specific operational and technical needs.

o Aligns MSC’s unique insights to key customer priorities, reframing the way customers view their business.

o Drives two-way communication and engages the customer by deliberately linking their business priorities to our value proposition.

o Understands and influences a wide range of customer stakeholders.

o Incorporates economic drivers and has a deep knowledge of customer's business, current macro- and microeconomic trends, industry trends, and potential new business opportunities.

o Qualifies and quantifies the impact of maintaining the status quo or pursuing competitors’ solutions.

o Proactively advances the purchase decision without rushing the customer and assesses the customer’s readiness to proceed at each stage of the buying process.

o Leverages MSC sales and operational processes, and technology tools to execute activities in support of their customers.

o Enrolls and completes assigned talent development plans to further build skills and competencies.

o Fosters the MSC Culture in the department and throughout the company to insure fulfillment of MSC’s vision and unity of purpose.

o Participation in special projects and performs additional duties as required.

• I NDICATES ESSENTIAL DUTIES

To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

EDUCATION and EXPERIENCE:

o High school diploma or the equivalent is required. BA/BS is preferred.

o 0-2 years sales/customer service experience is preferred.

o Metalworking/MRO product and/or process experience preferred.

SKILLS

o Basic computer literacy required (word/excel)

o Excellent oral and written communication skills are also required.

o Solid business acumen and negotiation skills.

o Strong problem-solving skills and mathematical aptitude.

o Ability to work quickly through complex situations and opportunities.

o Excellent time management and organizational abilities.

o Strong driver of execution and outcomes.

o Ability to partner within and across teams to build relationships.

o The ability to learn new applications and multi-task.

o Strong presentation skills both internally and externally.

o Change driver and works to create a team environment where change is embraced, and new ideas are accepted across large groups of associates.

OTHER REQUIREMENTS:

o A valid driver’s license and the ability to travel up to 2% of the time may be required for training purposes.

o Remote workplace- Optional

o This position may require access to International Traffic in Arms Regulations Information (“ITAR”) and/or Controlled Unclassified Information (“CUI”).

Compensation starting at $54362 – $77660 / year and up dependent on candidate location and experience.

Why MSC? People. Collaboration. Insight. That’s how you build something that works. Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential.

When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, Associate Inclusion Circles: Women, Pride, Black, Veterans, HOLA and DisABLEd as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.

Equal Opportunity Statement: At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law. By applying to this job you agree to the Application and Acknowledgment Declaration terms.