Now Hiring - MSP Account Specialist in Prairieville, LA

Keystone Engineering Inc. opened for business in 1988 and for decades, has been a reliable provider of qualified engineering resources and technically innovative solutions. Keystone was founded to be an enduring company and to provide an environment for our employees and clients to innovate, thrive, and be successful.

Keystone s family of companies include: Milestone Project Services, SIS SILverstone, VeraPro, and Salmon & Associates.

Our varied and extensive experience indicates that successful projects come down to personnel. We incorporate their individual skills in a process that s geared toward excellence. The intentional pairing of people and processes is the reason why clients know that they can trust their projects in the hands of Keystone. Services Offered: 3D Laser Scanning, Controls & Automation, Construction Management, Design & Drafting, Engineering: Civil/Structural, Electrical, Mechanical, Process, Functional Safety, Information Technology, Instrumentation, On-Site Services, Operations & Commissioning Support, Procurement, Project Management.

Keystone Engineering is currently seeking an MSP Account Specialist to join our affiliate partner, VeraPro, for their Baton Rouge area team.

Position Type: Full-time

Location: Prairieville, LA

Work Environment/Physical Demands: Office/Sedentary with routine travel to client locations

Travel Requirements: Baton Rouge/New Orleans area

Essential Functions:

• Support the VeraPro Team in their core IT business functions of providing Managed Service Provider (MSP) services across a client base of institutional learning, medical clinics, and other businesses that utilize external IT support.
• Position is office based with travel to client locations as needed throughout the Baton Rouge area and occasionally to New Orleans.
• Assist account managers in their daily operations and develop a thorough understanding of VeraPro's market strategy, resources, and services provided.
• Understand clients' business objectives and IT needs and provide strategic recommendations for MSP services.
• Collaborate with internal teams to deliver high-quality solutions and services to clients.
• Learn to identify new business opportunities within existing client accounts and work towards expanding the scope of services provided.
• Conduct regular business reviews with clients to ensure their satisfaction and address any concerns or issues.
• Monitor and analyze client accounts performance, including revenue, profitability, and customer satisfaction metrics.
• Stay updated on industry trends, competitive landscape, and emerging technologies in the MSP space.
• Prepare and deliver sales presentations and proposals to clients, showcasing the value and benefits of our MSP offerings.
• Negotiate contract terms and pricing with clients, ensuring a "win-win" outcome for all parties.
• Collaborate with the sales team to develop and execute business development strategies for new MSP clients.
• Participate in events such as conferences, trade shows, and fundraising functions to help provide VeraPro visibility.

Requirements:

• B.S. degree in Business, IT, Education, or other Technology-related field.
• 1-3+ years of experience in a professional office environment.
• Basic knowledge of managed services, including cloud computing, IT infrastructure, cybersecurity, and IT support.
• Familiarity with Customer Relationship Management (CRM) tools.
• Ability to analyze data and market trends.
• Excellent written and verbal communication skills.
• Self-motivated, organized, and driven to advance and succeed.
• Attention to detail, and prioritization skills.
• Applicants must be currently authorized to work in the U.S. for any employer.
• Availability to travel to client sites as needed.

Experience Preferred:

• Background in Client Facing roles.
• Proven track record in account management functions.