Now Hiring - Inside Sales Specialist in Troy, MI

Grammer is looking for a Inside Sales Specialist to join our team at our in Troy, MI. location. The ideal candidate will enjoy working in a team environment and have an opportunity to make lasting and positive changes in our Americas Team!

GRAMMER is a leading North American full service automotive supplier of highly engineered thermoplastic components and assemblies for interiors and air and fluid management systems. GRAMMER is specialized in developing and manufacturing components and systems for car interiors as well as driver and passenger seats for off-road vehicles, trucks, buses, and trains.

As a global partner to the vehicle manufacturing industry we are represented around the world by our two divisions, Automotive and Commercial Vehicles. Our employees are constantly engaged in developing and producing innovative, flexible solutions to meet challenges in today’s competitive global market. GRAMMER can be found on four continents with more than 50 production, distribution and logistics sites in 20 countries.

Here at GRAMMER, we foster a culture that embraces our Grammer CODE: Collaborate in an inclusive environment, Openness in communication and ideas, Drive for results with energy and Empower yourself and others by taking ownership of decisions and actions.

The Inside Sales Specialist will be responsible for supporting the acquisition of customers and projects in close coordination with the key account managers and management. This role will help develop meaningful relationships with customers to encourage trust and loyalty. The ideal candidate should have a drive for results in a collaborative environment, communicate in a tactful yet open manner and takes ownership of tasks, actions and behaviors.

What you will do

• Record planning (e.g. APO-monthly rolling planning) according to specifications of key account managers and management.
• Support Global and Key account managers in budget activities.
• Independently care for customer requests and orders; take care of the national and international correspondence
• Intervene when there are deviations during the sales processing and participate in the solution finding for these in coordination with the functional department.
• Support customer demands and develop customer offers in close coordination with key account managers
• Gather, compile and edit information about competitors
• Create and track offers according to specifications of key account managers and management
• Support the sales departments of subsidiaries
• Assist in the preparation of customer events and participate in fairs and presentations
• Independently process customer orders in the development process (delivery notes, invoices)
• Spare parts management (spare parts supervision, management, and assortment clearing)
• Receive and coordinate customer request of technical and commercial nature for further processing
• Support key account managers in regional and global acquisition projects
• Assist in the creation of customer specific documentation including set up of new customers in SAP
• Coordinate orders and relevant activities with cross-functional teams
• Create and maintain Grammer part numbers in SAP (circular data)
• Review and maintain pricing in SAP in accordance with Grammer processes (price maintenance)
• Create and update standard reports (opportunities, risks, accruals, etc.)
• Maintain SAP-master data according to customer and material data and contractual terms
• Clarify sampling and delivery dates with customers
• Participate in target/performance comparisons (CM2, sales, costs), create forecasts and analyze deviations
• Participate in claim negotiations (customer demands due to contractual terms)
• Support Key Account Manager in Engineering Change Management
• Support daily activities in Customer web portals

What We Need From You…

• Bachelor’s degree in Business Administration or related degree and or experience
• 3 years or professional experience in a similar role
• Strong written and oral business communication skills
• Understanding of basic legal T&C
• A commitment to Grammer’s core values around Collaboration, Openness, Drive and Empowerment
• Must be proficient in Excel

Qualifications and Attributes That Can Set You Apart …

• Experience using SAP
• Experience in a manufacturing environment
• Experience using OEM/Tier Web Portals
• Understanding or experience in Accounts Receivables
• Demonstrated strong business partnering skills
• Product marketing experience
• Global mindset
• Agile learner
• Self-initiative
• Customer Service attitude

As a new member of the Grammer Team, you will receive a competitive compensation package including benefits such as:

• Medical, Dental, and Vision coverage
• Tuition reimbursement programs
• 401(k) match
• Robust EAP services
• Developmental opportunities
• Much more!

#LI-WG1

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Morning shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Troy, MI 48083: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Troy, MI 48083