Now Hiring - Cardinal Transport - Inside Sales Representative in Columbus, OH

Full description of the position

Job description

Cardinal Transportation is looking for a Inside Sales Representative with transportation industry experience. Do you love to help people have a great transportation experience? Do you want to help student groups plan adventures? Do you love helping brides and grooms make their wedding day exceptional? Then Cardinal Transportation is the place for you.

To excel in this position, you will need to have great organizational skills, be very comfortable talking on the phone, be proficient on a personal computer, handle multiple priorities without errors and have fun. Your excellent communication skills will need to be on display while engaging with clients on the phone and through email as well as while working with coworkers in varied roles within the organization.

Responsibilities:

75%:

· Excel in converting calls and emails into reservation with exceptional customer service

· Respond to customer phone calls and email requests with the correct information

· Input new reservations into dispatch system and send confirmation emails

· Modify existing reservations in dispatch system as needed and resend confirmation emails

· Data entry related to trip itineraries

· Monitor dispatch system and assist drivers with schedule changes due to changes in flight arrival/departure times

· Provide affiliate partners with confirmations and status updates as needed

15%:

· Contact drivers for the following date about runs assigned (ex. Changes, add-ons, special directions)

· Respond to issues with customers/drivers

· Organize and distribute driver paperwork (such as: trip sheets, directions, marquees, etc.)

· Contact drivers to get staffing shortages covered

· Update driver’s availability as needed

5%:

· Provide customers with information about the local area and points of interest as requested

· General office duties as needed ex. Sorting, filing, faxing

Required qualifications:

• 2 years in customer service-related work
• 1 year experience with multiline phone system
• Proficient in Microsoft Office products
• Pass a Drug Test

Desired qualifications:

• 1 years’ customer service experience
• Experience with livery dispatch software such as Fasttrak or Coach Manager preferred
• Familiarity with central Ohio region

Job Type: Full-time

Salary: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Paid time off

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Columbus, OH: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off
• Paid training

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• Under 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Columbus, OH 43204: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person