Now Hiring - American Freight - Retail Sales Sales Associate in Concord, NC

Full description of the position

The Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full Time roles. We have flexible scheduling for our Part Time openings.

The Consultative Sales Associate will also:
* Identify customer needs and provides appropriate solutions using approved selling practices and guidelines
* Meet or exceed associate performance standards consistently
* Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
* Process customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
* Complete required training in the expected timeframe, and participate in ongoing learning opportunities
* Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
* Perform other duties as assigned

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.We are looking for a result-driven retail Sales Associate to be responsible for all sales job duties, from generating leads to closing sales. Sales Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions. You should be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store’s visual appearance in high standards. Ultimately, the duties of a sales associate are to achieve excellent customer service, while consistently meeting the store’s sales goals.

Skills

• Basic understanding of sales principles and customer service practices

Basic Math Skills (Frequently used numbers such as 5, 7, 0 and fractions)Basic Knowledge of Customer Service Procedures (C-Sops)Familiarity with Store Management Software programsExcellent communication skills (written and oral)Strong attention to detailResponsibilities

• Ensure high levels of customer satisfaction through excellent sales service

Assist customers with their orders and answer their questions about productsMerchandise placement, merchandising and window displayCross-sell productsManage inventory control and communicate back to the store to ensure product qualityCross-train in other retail sales departments (e.g. bookselling, jewelry department, etc.)to gain experience in customer service and product sales practices

Job Type: Full-time

Pay: From $12.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekend availability

Work Location: In person