Now Hiring - StellaPop Consulting - Management And Consulting Sales Manager in Fort Lauderdale, FL

Full description of the position

General Summary:

Responsible for the overall sales, marketing, and profitability of center as well as management and development of the center team. Achieve center sales and financial objectives under direction of the VP Sales & Marketing. Responsible for the oversight and execution of all client services, ensuring rapid response and high satisfaction levels. Responsible for overseeing all aspects of the operations of the center. The General Manager performs a variety of duties, including ensuring client satisfaction, billing & collections.

Essential Duties and Responsibilities

• Markets and sells all product lines.

• Handles all prospective inquires for office space and virtual office programs, including follow up.

• Prepares proposals and contracts for new sales.

• Presents renewal agreements to existing client base.

• Prepares and processes Service Agreements, Virtual Office Agreements & Addendums.

• Attends marketing events, networking functions and other external events to promote Quest.

• Develops relationships with CRE brokers, including visits and in-person presentations.

• Sets all sales, marketing, and profitability goals for the center and ensures team members understand and is able to meet the goals.

• Hires, trains & supervises all center team members, including performance reviews, to assist with the development of each team member.

• Achieves business plan goals & budgeted objectives.

• Compiles & submits all reports timely.

• Utilizes CRM program to track leads to close.

• Ensures client satisfaction by adhering to the highest level of customer service.

• Manages center and service revenue profitability through understanding and usage of month-end billing reports.

• Ensures Standard Operating Procedures and COARA requirements are followed.

• Manages client inquiries/complaints and resolves matter in a timely fashion.

• Prepares offices for new client move-ins.

• Oversees new client orientations and welcome kits.

• Ensures compliance with accounting systems, processes and procedures.

• Oversees center maintenance and assists as needed.

• Manages and assists with all center renovations, expansions and physical changes as required.

• Acts as a liaison between Quest and vendors as well as landlord.

• Champions standards, service and company initiatives.

Other Duties

• Gains confidence and trust of team members and clients.

• Conducts regular team member meetings.

• Participates in special projects when needed.

• Setup of common areas and offices as needed.

• Serves as backup to other positions within the Center.

Essential Knowledge, Skills and Abilities

• Expertise in staff management and leadership.

• Maintains confidentiality of all center, client and team member information.

• Ability to communicate effectively and professionally.

• Advanced experience with Microsoft Office

• Ability to sell and market to a diverse client base.

• Possesses strong customer service skills.

• Ability to handle multiple tasks and competing priorities.

• Demonstrates strong organizational skills, ability to prioritize workload and work efficiently with minimal supervision.

• Ability to operate office equipment & technology such as computers, printers, scanner & support software, phones, facsimile machines, postage machines & copier.

• Understands technology, including telecommunication and data services software.

• Conveys “Quest Culture” of a positive attitude, client service and an entrepreneurial spirit. Solid financial management skills.

Mental Requirements: Reasoning, remembering, mathematics, language ability

Physical Requirements

• Walking or sitting most of the time.

• Crouching, kneeling, standing, climbing, walking, pushing, pulling and lifting frequently.

• Hearing – ability to receive detailed information through oral and telephonic communication.

• Talking – able to clearly express ideas by means of spoken word.

• Vision – ability to see and read.

Education and Experience Required

• Knowledge of operations and staff management.

• College degree preferred; high school diploma or equivalent.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions. All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform any other job-related duties requested by their team leader. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Sales: 2 years (Required)

Language:

• Spanish (Required)

Work Location: In person