Now Hiring - Model 1 Commercial Vehicles - Retail Sales Inside Account Manager in Indianapolis, IN

Location: Indianapolis, IN

Pay Range: $80,000 to $90,000

Overview

Come grow with us by joining our team as an Inside Account Manager! In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. As an Inside Account Manager, you will serve as a partner with the National Accounts Representative, helping them quote new business, and maintain current nationwide clients. The Inside Account Manager serves as their National Account Rep’s partner by generating quotes, aiding in the sales process, and managing the vehicle process from post-sale to delivery. you will aid one-to-two National Account Representatives, being Model 1’s concierge to customers in tandem with the outside representative

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you. Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions. See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods. Seize opportunities. Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities. Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up. Care from start to finish. Do the right thing, every time.

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

• Develop and maintain business relationships with internal customers and generate new quotes for the organization’s products/services.
• Develops clear and effective written proposals/quotations for current and prospective customers to purchase vehicles.
• Expedites the resolution of customer problems and complaints.
• Provides pre-sales support to National Accounts Rep(s) and post-sales support to customers.
• Manages the vehicle delivery process from receipt of PO, through invoicing and shop inspection, to delivery.
• Provide support to National Accounts Representatives by answering all product related questions promptly – product training, pricing, and marketing material.
• Identify advantages and compare the organization’s products/services with those of our competition. Be able to communicate that with Sales Representative(s).
• Supply management with oral and written reports on customer needs, problems, interests, competitive activities.
• Stay current on product offerings and options through continual contact with the manufacturers.
• Keep abreast of product applications, technical services, market conditions, competitive activities, advertising, and promotional trends through the reading of pertinent literature and consulting with marketing and technical service areas. Other duties as assigned.
• Maintain knowledge of product line to:
• Understand specifications and requirements.
• Analyze market trends.
• Help to identify target customers.
• Collaborate and strategize with outside sales to develop new tools increasing outside sales efficiency.
• Serve as a backup for Inside Sales to answer phone calls and internet leads, determining if they are a Transactional customer, Account, or National Account

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Minimum Job Requirements:

• High school degree or equivalent
• 5-7 years sales and/or administrative experience required. Industry experience a plus but not required.
• Must be able to multi-task.
• Demonstrated aptitude for problem-solving; ability to determine solutions for customers.
• Must be results-orientated and able to work both independently and within a team environment.
• Must be a great problem solver and have critical thinking skills.
• Must possess excellent verbal and written communication skills.
• Proficiency in using Microsoft Office Suite (MS Word, Excel, Outlook, etc.) applications and contact management software.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individual with disabilities to perform the essential duties of the position
• Must have the ability to sit and stand for extended periods of time and move around an office environment that may require movement in small areas.
• Must be able to lift a minimum of 25 pounds

We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.

Company retains the sole discretion to change the duties of the position at any time.