Now Hiring - Memphis Grizzlies - Account Executive, Client Services in Memphis, TN

• Meet and exceed all yearly renewal, revenue and fan satisfaction goals
• Provide world class customer service to our MVP season ticket holders
• Generate new revenue through referrals, upgrades, and sales of additional ticket products to assigned account base.
• Understand, at individual levels, the changing needs, demographics and wants of assigned account base
• Build strong relationships with assigned account base through proactive communication, including seat visits, phone calls, emails and other communication channels
• Make a minimum of fifty outbound calls per day
• Maintain up-to-date knowledge and effectively communicate all team happenings, events, and MVP season ticket holder benefits relevant to assigned account base
• Be proactive, respond and resolve all customer complaints, requests, and inquiries from assigned account base
• Handle difficult fans and situations in a calm and professional manner
• Meet and exceed assigned service levels and standards
• Ensure MVP season ticket holder information and data are accurate and complete for assigned accounts and documented in Archtics and Salesforce
• Assist in developing and delivering customized programs, events, and benefits to drive loyalty within our season ticket holder base
• Provide regular reporting information on renewal intent, ticket usage and other service-related initiatives
• Assist in planning and execution of all MVP Special Events
• Work all Grizzlies home games as well as other select sales and service events and other FedExForum events.

• Bachelor’s Degree in Sales, Marketing or similar major
• A minimum of two years customer service and account management experience
• accompanied by a strong commitment to proven sales results and customer service
• Excellent relationship building and interpersonal skills, with the ability to interact comfortably and effectively with internal and external clients at all levels of an organization
• Sound communication and presentation skills (i.e. interpersonal, verbal, written, sales) with the confidence and ability to deliver persuasive presentations

• Knowledge and passion for NBA basketball.

What We Offer

• Industry leading health coverage
• Short and Long-term disability
• Team Member and Dependent Life Insurance
• Group Voluntary Benefits
• Wellness programs through EAP and Headspace

• Matching 401(k)
• Employee Assistance Program
• Tuition Reimbursement
• Team Store Discounts
• Happy Hours and other fun activities
• Free parking and game night meals
• NBA Sponsored Discount Programs
• Employee Referral Bonuses
• Employee Recognition Programs

• Generous Paid Time Off
• Holiday Pay
• Paid Parental Leave