Now Hiring - Crowne Plaza Hotels & Resorts - Travel Sales Manager in Ventura, CA

Providence Hospitality Partners is based in Denver, Colorado, and founded in 2002. We strive to operate hotels where every guest wants to stay, every associate wants to work, and every investor wants to own. We encourage and support each associate to achieve clearly defined objectives, and we pursue a proactive position to enhance the wellbeing in our communities. We provide a corporate culture that values teamwork, a strong work ethic, service to others, and personal balance.

SUMMARY: Oversees sales operations to ensure the attainment of established sales objectives.

DUTIES AND RESPONSIBILITIES:

• Solicit, negotiate, develop and book new and repeat business through various efforts (outside sales calls, telemarketing, mailings, site inspections, referrals, networking, etc.) to maximize room revenue to meet/exceed individual monthly goals.
• Adhere to prime selling guidelines
• minimum of three (3) years hotel group sales experience w/SMERF Market Segment
• Notify/coordinate customer specifications with other departments and quickly, efficiently respond to customer issues, comments and problems to ensure a quality experience and enhance future sales prospects.
• Develop a marketing strategy by analyzing historical, current and future hotel market trends and creating selling strategies to capture the maximum amount of revenue to meet/exceed individual sales goals.
• maintain accurate, legible records and files to provide group history to ensure future and current quality service to enhance future prospects.
• Regular and timely attendance is an essential function of this position.
• Participate in Chamber of Commerce events.
• Weekly sales reporting to DOSM.
• Preparation of sales proposals and tools; participates in sales presentations as needed.
• Understands and communicates information regarding company products, and services.
• Possesses and maintains thorough knowledge of Hotel Industry product and sales information.
• Provides timely and accurate reports as required.
• Attends and participates in business/trade events as required.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• Indirectly supervises employees within the department(s)
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

QUALIFICATIONS:

• Proven leadership and business acumen skills
• Well-developed negotiation, project and account management skills
• Good judgement with the ability to make timely and sound decisions.
• Creative, flexible, and innovative team player
• Commitment to excellence and high standards
• Ability to work with all levels of management.
• Strong organizational, problem-solving, and analytical skills
• Excellent written and verbal communication skills
• Creative, flexible, and innovative team player
• Demonstrated ability to make successful presentations to individuals and/or groups at all levels of an organization.
• Ability to work independently and as a member of various teams and committees.
• Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.
• Excellent problem resolution and consultative sales skills
• Proven ability to handle multiple projects and meet deadlines.
• Strong interpersonal skills
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Performs other related duties as assigned by management

EDUCATION AND EXPERIENCE:

• Bachelor's degree or equivalent required
• Two to four years of sales management or related experience required

COMPETENCIES:

• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Continually required to stand and walk
• Occasionally required to sit and utilize hand and finger dexterity to use a keyboard and office equipment
• Occasionally required to lift/push/carry items up to 25 pounds

SALARY:

HOURS:

BENEFITS:

• Medical, Dental, and Vision Insurance
• Company paid Basic Life and AD&D Insurance
• 401(k) with Company match
• Paid Time Off and State required Sick Pay
• 8 Paid Holidays
• Hotel discounts by brand
• Voluntary Short-Term and Long-Term Disability