Now Hiring - Carrier Enterprise - Retail Sales Customer Service Representative-Call Center in Orlando, FL

CE Florida currently has an exciting Call Center Customer Service Representative opportunity at our Orlando, FL location.

Company Website: [please apply online]

Job Responsibilities: Call Center Customer Service Representative

• Input Customer Orders; assist customers in making product selections by asking questions and actively listening to identify customer needs. Suggest alternates or substitute products based on availability.
• Research and source products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, cross-references and internal contacts.
• Follow up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicate with customers about any expected delays or issues with their order.
• Maintains knowledge of new and existing products and inventory by participating in training, reviewing catalogs, websites and internal resources
• Provide pre-order and post order support; order management from the point of entry to invoicing; and customer service in a call center environment working closely with vendors warehouses, credit and the sales department.
• Provide warranty support (to include but not limited to, entering claims, answering phones, faxes, and emails) to customers, store and sales staff in the Florida region
• Track and follow-up with customers, stores and sales staff on outstanding warranty issues and exceptions.

Education/Qualifications: Call Center Customer Service Representative

• High School Diploma or equivalent with 2+ years of HVAC, Counter Sales or other related industry experience; or Associates Degree with 1+ year of HVAC, Counter Sales or other related industry experience.
• Experience preferably in a call center environment.
• Must have strong customer service soft skills
• Must be well organized, detail oriented and have good computer/data entry; should be proficient in MS Office applications (Word, Excel, Outlook).
• Must possess the ability to problem solve and multi-task