Now Hiring - Retail Sales Supervisor, Inside Sales in Richmond, VA

The Supervisor, Sales Support position will supervise the day to day functions of the Inside Sales Team including the Sales Support Specialist (SSS Reps). They will train, develop, and coach the SSS Reps to ensure sales targets are met/exceeded, the customer experience is consistent and reflect our company values, and serve as the first level of escalation for the Inside Sales Team. In addition, the Supervisor is a part of the LL Inside Sales Leadership Team and will provide input into the overall strategy for the Inside Sales Organization.

Job Duties and Responsibilities:

• Provide leadership, training, and coaching for SSS Reps to ensure they are proficient and knowledgeable in company policies, procedures, and values.
• Responsible for holding the SSS Reps accountable to their sales targets, sales processes, and providing the highest level of customer service.
• Monitor workload and call volume activity on a daily basis to ensure service levels are followed and achieved in line with departmental and company goals and standards.
• Hold regular 1:1s and team meetings to provide updates, acquire feedback, and promote collaboration between the SSS Reps.
• Create work schedules and perform administrative tasks including but not limited to, maintenance of schedule adherence records, time off requests, schedule changes as needed to manage productivity, performance standards and payroll costs.
• Handle escalated complaints, questions and calls from customers.
• Identify areas of opportunities for process improvement.
• Document and communicate specific trends in team performance, customer, legal or product issues to the Manager.
• Actively participate in weekly management meetings to provide and receive feedback or updates.

Additional Requirements:

• Proactively assist others.
• Execute special projects and perform other duties as assigned.
• Ability to work nights and weekends as needed to support multiple shifts over a 7-day schedule
• Ability to solve problems and apply creative and timely solutions.
• Attendance and reliability are extremely important in this position.
• Customer Focus ensure we are providing the best customer experience.
• Accountability Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
• Collaboration Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as ones own.
• Instill Trust Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
• Business Insight Identifies trends, opportunities and threats and uses this knowledge to strategically guide actions. Apply knowledge of business and the marketplace to advance corporate initiatives.
• Plans and Aligns Plans and prioritize work to meet commitments aligned with corporate goals. Anticipates problems. Develops contingency plans. Tracks and manages progress of work.
• Situational Adaptability Adapt approach and demeanor in real time to match shifting demands of different situations. Readily adapts personal, interpersonal, and leadership behavior.
• Change Management Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
• Detail Oriented Attention to detail, ability to focus on the project or task-at-hand, adherence to Company policies and requirements while consistently delivering error free results.
• Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and all other applicable laws, policies and procedures. Immediately reports all concerns to the appropriate party.
• Ability to handle confidential information and lead by setting a good example so that behavior is consistent with words.

POSITION QUALIFICATIONS

Education:

• High school diploma, required

Related Experience, Qualifications and/or Certifications:

• 3-5 years of related inside sales or tele sales organization
• Previous experience supervising sales associates
• Ability to drive sales through the actions of others

Computer Skills / Special Equipment Knowledge:

• MS Office (Word, Excel, PowerPoint, Outlook)
• CRM Software
• SAP, preferred

INDHP

Just Picture It! A career at LL Flooring! At LL Flooring, our vision is to become customers' first choice in hard surface flooring by providing the best experience from start to finish. Your contributions as a LL Flooring teammate will leave a lasting impression with our customer as they find FLOOR LOVE. With over 437 stores nationwide and two distribution centers, the career opportunities at LL Flooring are endless. If you're customer obsessed, seize the opportunity, and apply today!

At LL Flooring, we are committed to being a company that delivers an inclusive, diverse team and culture which understands, values, and adapts to the needs of our associates and customers. LL Flooring is an equal opportunity employer. LL Flooring does not discriminate on the basis of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law. If you need assistance or to request a reasonable accommodation due to a disability, related to the search for employment opportunities or to complete an application, please contact us at [please apply online] LL Flooring adheres with the California Consumer Privacy Act Notice for California Consumers (CCPA Notice). To find out more click here, CCPA Supplemental Notice.