Now Hiring - bidadoo - Construction Repair And Maintenance Services Sales Support - Customer Success Representative/Seller Services in Kent, WA

Full description of the position

Title: Customer Services Agent - Seller Services

Location: Kent, WA

Type: Full-Time, Pay based on experience

bidadoo auctions are the largest business and industrial online auction company on the world’s largest marketplace. Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing, Boeing, Genie/Terex, Boeing, JCB, City of Seattle, John Deere Remarketing, etc.

bidadoo has a new opening for a Customer Service - Seller Services Representative in support of our eCommerce marketplace for high-value assets. In this role you will work with new and existing commercial and government accounts, building long term customer relationships, as well as working with our active online eCommerce industrial buyers. You will support our online auctions, sales, and remarketing services with world class customer services.

Responsibilities include:

• Customer / Seller Advocate in the Auction Service Center in support of Seller Success
• Primary liaison go-to person between Field Sales Personnel and field operations personnel other bidadoo departments in support of all Seller Services and Seller Success
• Responsible for managing contracts, agreements, and projects items in a proactive manner to represent your assigned area and customers
• Manage onboarding of customers and setting-up projects and customers for success – this includes customer welcome, customer engagement and reporting, Pre-auction coordination and calls, project inventory management, problem resolution, etc.
• Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses
• Assist with sales analysis/reports
• Establish relationships with sellers and customer to maintain on-going good communications to exceed customer expectations
• Assist with appraisal and valuation process: pictures, specifications, data entry, etc.
• Ability to learn and have intricate knowledge of the company’s service offerings, processes, people, and technologies
• Provide proactive feedback to the team for continuous improvement of the company's seller service offerings, and competitive positioning
• Assist with agreement compliance: Liens, Titles, Payoffs, Invoices, etc
• Other duties as assigned in response to the sales team and to create repeat business.

Qualifications Include:

• 2+ years of experience in a B2B customer service role
• 1+ years of experience reviewing customer contracts
• Intermediate experience with Microsoft Office Suite and GSuite
• CRM experience- Salesforce preferred
• Sales support experience
• Collaborative, solution-based attitude

Background and Qualifications include: 1+ years of proven customer service or sales support experience or related field

Core values:

• Professional in our approach and all interactions
• Respect for buyers, sellers, partners, team and community
• Integrity in everything we do
• Doing the right thing is the heart of our business model

Executing throughout the transaction for our customers on both sides of the opportunity

About bidadoo

bidadoo is the largest and most trusted online auction service on the world’s largest auction marketplace, eBay. bidadoo provides professional remarketing for used construction equipment, rental and municipal fleets, trucks, and other capital assets. bidadoo is a global online remarketing company with Auction Service Centers across North America and bidders and buyers from around the world. bidadoo works with many of the largest equipment owners in the world including Sunbelt Rentals, Herc Rentals (formerly Hertz Equipment Rentals), H&E Equipment, JCB, Genie/Terex, Case, Takeuchi, Komatsu and John Deere dealers, The Boeing Company, City of Seattle and many municipalities and government agencies. With eBay’s 183 million registered users globally, bidadoo provides equipment sellers immediate access to the world’s largest online bidder and buyer base through our long term partnership with eBay. Check out our weekly online auctions at [please apply online] is a global commerce leader that connects millions of buyers and sellers around the world. Recently, they announced a strategic partnership and investment in bidadoo, a leading online remarketing and auction company of equipment, trucks and capital assets.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• Employee assistance program
• Health savings account

Schedule:

• Monday to Friday

COVID-19 considerations:
All customers are required to wear masks, curbside pickup available, common surfaces are sanitized regularly.

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person