Now Hiring - Silver Star Communications - Residential Sales Specialist in Driggs, ID

Full description of the position

General Summary:

The Customer Service Specialist works to bring the Silver Star brand to life. They create the ideal customer experience with each customer interaction while building energy and excitement around our products and services. They produce sales to meet and exceed Company objectives. A Customer Service Specialist exhibits excellent presentation, negotiation, and follow-through skills; handling customer situations and making equitable decisions for the customer and Company. They are self-motivated, goal oriented and attentive to detail.

Essential Job Functions / Certifications:

• Consults with customers to provide the best solutions for their needs and meets sales objectives.
• Maintains strong knowledge of Company products, accessories, plans, promotions, and features.
• Processes service requests and opens customer accounts, maintains customer records, updating account information, enters service requests in databases, i.e., ANPI, LIDB, records and processes information for trouble tickets.
• Stays current on competitive offers and provides market information to supervisor.
• Maintains an up-to-date understanding of industry trends and technical developments through training and self-development.
• Activates and programs wireless devices and performs troubleshooting.
• Queries and updates account information in supporting software.
• Performs general duties such as processing payments, answering calls, greeting and assisting customers.
• Completes all aspects of opening and closing the store in accordance with procedures.
• Attends Company sponsored events such as fairs, parades, etc.
• Supports Company through personal use of products and services and proactively promoting it within the community.
• Other duties as assigned

Minimum Education Requirements:

• High School Diploma.
• Ability to hold a valid Wyoming or Idaho Driver's License.

Job Type: Full-time