Now Hiring - Client Account Manager in Memphis, TN

Client Account Manager

Non-Sales

The Client Services Account Manager role is responsible for providing outstanding customer service to clients by creating and maintaining a client communication platform, engaging in cross-departmental communication, and ensuring all client needs are met. To be successful in this role, you must enjoy working with people, be highly organized, have excellent time-management skills with the ability to multi-task and prioritize work, all while delivering best-in-class client experience.

RESPONSIBILITIES

• Monitor client accounts for performance and project future account performance based on trends
  • Responsible for collaborating internally to ensure account’s performance goals are achieved
• Identify, measure, track, and report on client specific matters
• Serve as an escalation point of contact for client’s and their needs
• Host meetings with clients to showcase account performance or assist in general account inquiries
• Act as liaison between the client and BRG
• Become a subject matter expert in the industry
• Effectively communicate and educate both internal and external stakeholders on accounts
• Have a key role in the implementation process for new client accounts
• Obtain, organize, and maintain client specific documents and contracts and their required updates
• Generate ad-hoc reports and marketing documentation specific to company and/or client needs

REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s Degree preferred
• Experience in healthcare preferred
• Strong verbal and written communication skills
• Able to multi-task and prioritize work in a fast-paced environment
• Adhere to deadlines while managing multiple projects simultaneously
• Must have a positive attitude
• Must have strong organizational and problem-solving skills
• Must be highly detail-oriented
• Proficient in Excel, MS Word, and other Microsoft applications

BENEFITS

• Health Insurance
• Voluntary dental insurance, vision insurance, and life insurance
• Short-term disability benefits (100% of premium paid by BRG)
• 120 hours of paid time-off for full-time employees