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Now Hiring - Cust Serv Rep National Sales (Hybrid: Onsite & Remote) in Phoenix, AZ
Cust Serv Rep National Sales (Hybrid: Onsite & Remote) in Phoenix, AZ
US Foods
Base Salary Yes (amount not posted)
Total Comp: NA
Qualifications Years In Sales
Industry: Retail Sales
Benefits: yes
Customer Size: all
Car Allowance: no
Sales Cycle: Short
Travel: none
Years Selling in Industry:
Education:
They Sell
Wholesale
To Whom
Retail & Wholesale
Location:
Phoenix, AZ
3.6
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE.
Join Our Community of Food People!
BASIC PURPOSEProvide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.
This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at any regional location as defined by the role segmentation.
Typical pay for this role is around $18.25 - $19.00 per hour in most areas outside of California. The schedule will be 8-5, Sunday through Thursday.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
SUPERVISION
None
RELATIONSHIPS
Internal: Sales, Operations / Distribution / Support
External: Customers
QUALIFICATIONS
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and National Sales team. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or additional services or products with customers.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
SUPERVISION
None
RELATIONSHIPS
Internal: Sales, Operations / Distribution / Support
External: Customers
QUALIFICATIONS
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
The following information is provided in accordance with certain state and local laws. Compensation depends on experience, geographic locations, and other factors permitted by law. In California, the expected compensation for this role is between $20.00 and $21.50. In Washington, the expected compensation for this role is between $20.00 and $21.50 This role is also eligible for overtime compensation. Benefits for this role include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here:
[please apply online] ***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***
US Foods
Company Size
10000+ Employees
10000+ Employees
Founded
1993
1993
They Sell
Wholesale
Wholesale
To Whom
Retail & Wholesale
Retail & Wholesale
Website
www.usfoods.com
www.usfoods.com
Revenue
$10+ billion (USD)
$10+ billion (USD)
US Foods
is currently hiring for
64
sales
positions
US Foods has openings in:
CO,
CA,
TN,
NC,
KY,
ID,
WI,
NE,
NV,
MN,
OK,
NY,
UT,
IN,
FL,
TX,
OR,
IL,
MA,
MI,
WA,
AZ,
MO,
PA,
VA,
KS,
& OH
The average salary at US Foods is:
64 Yes (amount not posted)
US Foods
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US Foods
US Foods
is currently hiring for
64
sales
positions
US Foods has openings in:
CO,
CA,
TN,
NC,
KY,
ID,
WI,
NE,
NV,
MN,
OK,
NY,
UT,
IN,
FL,
TX,
OR,
IL,
MA,
MI,
WA,
AZ,
MO,
PA,
VA,
KS,
& OH
The average salary at US Foods is:
64 Yes (amount not posted)