Now Hiring - Grand Sierra Resort and Casino - Arts Entertainment And Recreation Call Center Reservation Agent in Reno, NV

Full description of the position

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Must be comfortable with phone work and data entry.
• Listen and respond to guest inquiries using a positive, clear speaking voice.
• Answer questions and offer assistance to provide guest satisfaction.
• Relay accurate information to guests regarding hours of operation, Hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Answer calls and process requests from guests. Make, return and follow-up on calls to maintain proper communications with guests, departmental staff and management staff.
• Book, cancel, or otherwise modify room reservations as per the requests of our customers.
• Make deposits, check e-mail, make rate comparisons, log all faxes, handle department mail, file, and check confirmations and ticket wholesalers, as part of side work.
• Assist guests with faxes, telephone calls, mail, packages, directions and all other basic inquires. Assist guests with questions or problems they may have regarding their room or account in person, or on the telephone.
• Other duties as assigned.

KNOWLEDGE/SKILLS/ABILITIES

• Excellent customer service skills on both the phone and in person required.
• Ability to multi-task between 3 different software programs for Room Reservations, PBX, and event ticketing.
• 2 years customer service
• Excellent verbal, written, and oral communication skills.
• Proactive and works well under pressure in a fast paced environment.
• Outstanding coordination and organizational skills with the ability to multi-task
• High degree of accuracy
• High School Diploma or GED required. College degree preferred or any communication of education, training, or experience.
• Must speak, read, write and understand English.
• Ability to speak Spanish preferred but not required

Pay Rate: $15/hr plus commission. Make up to $19/hr with commission; commission not guarenteed.

Job Types: Full-time, Part-time

Pay: $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Experience:

• customer service: 2 years (Required)
• call center or operator: 1 year (Required)

Work Location: In person