Now Hiring - PICO Mobility LLC - Customer Support and Account Management Specialist (Bilingual required) in Inglewood, CA

Full description of the position

PICO Mobility is an innovative electric scooter subscription company based in Inglewood. PICO has created the quickest and easiest way to get into an electric vehicle and we are enabling vehicle subscriptions to become a mainstream and liberating alternative to traditional vehicle purchasing or leasing. We started with electric mopeds and electric bikes and we have plans for other vehicle classes as well.

We have immediate openings fro two Customer Support & Account Management Specialist at our Inglewood location. This location is convenient to the 405 with the Century Blvd exit. This position is the first point of contact for customers and is responsible for providing exemplary customer service and support to current and potential subscribers to the electric scooter program. Position will answer telephone, respond to emails and chats, enter information in the CRM system. Position will provide warm leads with information on the scooter rental program and will assist new subscribers during the sign-up process. Position will contact and assist customers and provide solutions and troubleshoot a variety of issues. Position will ensure each subscriber has an exemplary experience. Position will attend meetings as required either in person or via Zoom and make recommendations for customer service improvements. Full time 40 hours per week schedule will include either Saturday or Sunday. Bilingual is required as we have subscribers who speak only Spanish.

Job Duties

• Respond to incoming telephone calls, emails, tickets and/or chats
• Provide accurate information regarding scooters, pricing and promotions
• Assist customers with placing new orders, track existing customers
• Review and approve customer documents
• Schedule customer appointments as necessary
• Coordinate with other departments to ensure timely delivery of vehicles
• Provide answers/information/updates by accessing proprietary software databases, calling and emailing subscriber
• Update CRM with accurate information
• Troubleshoot customers’ technical issues and guide them through basic diagnostics and recommend solutions
• Escalate issues to technical team for resolution
• Follow up with technical team and provide updates to customers
• Assist with scheduled and involuntary vehicle returns
• Manage time effectively, and respond to all inquiries promptly and within designated timeframe
• Provide regular reporting to supervisor
• Participate in meetings either in person or via Zoom
• Other related duties as necessary

Essential Job Requirements

• Minimum 1 years’ experience in Customer Service/Support
• Bilingual Spanish/English
• Ability to communicate effectively both verbally and in writing
• Problem solver
• Strong computer skills; Microsoft Office experience required
• Strong organizational and time management skills
• Working knowledge of CRM systems
• Accurate data entry
• Must be very detailed, organized and a self-starter with strong work ethic
• Patient and friendly demeanor with customers
• Ability to sit for up to 8 hours

EXPERIENCE

• Minimum 1 year experience in Customer Service and/or Sales
• Bachelor’s Degree/or preferred but not mandatory
• Experience with Persona preferred but not required
• Experience with Zoho a plus

Pico Mobility, LLC (“Pico”) is proud to be an Equal Employment Opportunity and Affirmative Action employer. It's Pico's policy to provide equal opportunity in employment to applicants for employment. Pico is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let us know.

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Inglewood, CA 90301: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Can you work a schedule that includes either Saturday or Sunday as part of the 40 hours per week full time schedule?
• Position requires candidate to be bilingual Spanish/English. Can you speak Spanish?

Experience:

• Customer Support: 1 year (Required)

Work Location: In person