Education

A high school diploma or equivalent; specialized banking education and training.

Experience

A minimum of three (3) years of experience in related positions normally required.

Preferred Skills

• Proficient reading, writing, grammar, and mathematics skills.
• Moderate typing skills.
• Moderate computer skills.
• Proficient interpersonal relations and communicative skills.
• Demonstrated management and supervisory skills, comprehensive knowledge of all bank forms and documents used in opening new accounts.
• A working knowledge of bank consumer products and services, along with the operating policies and procedures that impact these products.

Role and Responsibilities

Responsible for performing a variety of duties to support the retail function of a banking center.

Essential Duties

• Manages the banking center in order to provide efficient and accurate paying and receiving services and to control banking center vault cash as follows:

• Performs all the duties of a Universal Banker including customer service, sales duties relating to telephone, cross-sell, onboarding and referrals.
• Opens new deposit accounts and maintains knowledge of the bank’s new account opening procedures, products, and services.
• Processes consumer loan applications, provides Matrix management and manages consumer loan portfolios.
• Ensures all transactions, balancing and operational activities are done efficiently and according to policy including activities of Universal Bankers, ATM services, and other applicable parties.
• Ensures that the Unit works as part of the retail sales team and that Universal Bankers, Universal Banker OCs, UB Is, and UB IIs take advantage of new business referral opportunities.
• Ensures the coordination of work, i.e., makes certain that the work of the Unit is coordinated with other positions in the office, with centralized operations personnel, and other departments and units.
• Wire input into wire exchange.
• Makes certain that Universal Bankers have an adequate supply of cash to conduct business; maintains level of cash according to approved unit cash management policies.
• Balances and maintains currency and coin.
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• Minimizes risk of losses, including cash differences and other controllable losses.
• Ensures that the vault cash is balanced each day for the office, assisting as needed.

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  Maintains and controls vault cash records for the entire bank as follows:

• Monitors levels of cash according to approved office, or unit, cash management policies; reports differences to appropriate officer.
• Maintains cash management records for bank-wide cash and currency.

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  Participates with immediate supervisor in establishing specific goals for the unit; implements strategies to achieve these goals.
• Maintains responsibility for Banking Center deposit and consumer loan growth, including managing results, developing sales, coordinating initiatives and managing strategic initiatives.
• Reviews market research to assess market characteristics, sales trends, customers, financial service’s needs, competitive climate, etc.
• Assists in the development of The Bank’s annual marketing/sales plan; this plan to establish customer service, sales, and market penetration objectives for the banking Region.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.

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  Directly supervises assigned personnel as follows:

• Assists in the selection of new personnel as appropriate.
• Makes provisions for the proper orientation and training of new personnel; trains new personnel as required.
• Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
• Provides monthly coaching sessions for direct reports to ensure that sales goals are met or exceeded.
• Organizes, schedules, and distributes work among assigned personnel.
• Keeps personnel informed of pertinent policies and procedures affecting the unit and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
• Administers personnel policies and procedures as established by bank policy.

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  Determines work procedures, prepares work schedules, and expedites work flow.
• Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of sexual harassment and other forms of illegal discriminatory behavior in the work place.
• Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the bank's compliance with all regulatory requirements, e.g. Customer Identification Program (CIP), Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
• Coordinates departmental tasks with coworkers inside and outside the department in order to ensure an efficient process and the completion of essential tasks needing proper segregation of duties.
• Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; complies information as necessary or as directed and provides date to appropriate bank personnel.
• Responds to inquiries relating to his/her particular area, or to requests from customers, other personnel, etc., within give time frames and within established policy.
• Assists the immediate supervisor with various administrative tasks to support banking center operations, as directed; may also be assigned special projects.

Ancillary Duties

• May be required to provide safe deposit box services to customers, where available.
• May be required to balance, replenish, and/or service ATM machines.
• May be required to balance general ledger accounts related to the paying and receiving function, e.g. Transit, ATM, and Cash Variations, etc.
• May be required to provide client support via Interactive Teller Machine (ITM) where applicable.
• May be required to balance general ledger accounts related to the paying and receiving function, e.g. Transit, ATM, and Cash Variations, etc.
• Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual or departmental circumstances.

Physical Requirements

• Occasionally ascends/descends stairs to move through the different floors of the location.
• Must be able to position self to accomplish tasks in various environments including tight and confined spaces.
• Must be able to remain in a stationary position more than two-thirds of the time.
• The person in this position needs to occasionally move about inside the office to accomplish tasks.
• Occasionally adjust or move objects in all directions.
• Frequently communicates with others to exchange information.
• Constantly moves wrists, hands, and/or fingers.
• Occasionally operate machinery and/or power tools.
• Occasionally operates motor vehicles or heavy equipment.
• Must be able to assess the accuracy, neatness, and thoroughness of the work assigned.
• Occasionally exposed to outdoor elements such as precipitation and wind.
• Occasionally work around small and/or enclosed spaces.
• Sedentary work that primarily involves sitting/standing.
• Occasionally has to move objects up to 50 pounds.