Now Hiring - Automotive Product Specialist in Richmond, VA
Automotive Product Specialist in Richmond, VA
PRODUCT SPECIALIST
TRAINING WILL INCLUDE:
Utilization of Customer Retention Management system (CRM)- Step by step guidance on customer interaction
- Daily Tasks
- Product training
- Business Development Center (BDC)
- Online Manufacturer Training
- Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
- Understanding of paperwork
- Importance of Customer Satisfaction Index (CSI)
- Conflict resolution
- Inner workings of the automobile business
- Delivery process
- Customer follow up process, appointments
- Finance and Insurance (F&I) products
- Visit other dealerships
REQUIREMENTS AND STANDARDS
INDIVIDUAL
STANDARDS
The Product Specialist Must:
❖ College Graduate is preferred
❖ Possess the character and appearance standards of your specific dealership
❖ Maintain a positive, wholesome attitude towards life and the sales profession
❖ Engage in some kind of self-improvement program regularly
❖ Get along well with other employees of the dealership
❖ Possess excellent communication skills, face-to-face and over the phone
WORK ORGANIZATION
STANDARDS
The Product Specialist Must:
❖ Know how to set objectives or quotas and how to figure a method or program of action to reach those goals
❖ Come to work each day with a plan of work for the day
❖ Have a positive owner-follow-up system
❖ Ability to be openly communicate with management
KNOWLEDGE STANDARDS
The Product Specialist Must:
v Learn why people buy and how to meet the needs of various types of customers
❖ Know the company sales and credit policies
❖ Have a thorough product knowledge of your own products and a general knowledge of competitive products
❖ Follow a sales plan with every customer
Haley Automotive Group
501 to 1000 Employees
1972
Vehicle Dealers
Retail & Wholesale
http://www.haleyauto.com
$5 to $25 million (USD)
6 Yes (amount not posted)
Haley Automotive Group
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Haley Automotive Group
6 Yes (amount not posted)