Now Hiring - Retail Sales Automotive Product Specialist in Richmond, VA

PRODUCT SPECIALIST
TRAINING WILL INCLUDE:

• 
  Utilization of Customer Retention Management system (CRM)
• Step by step guidance on customer interaction
• Daily Tasks
• Product training
• Business Development Center (BDC)
• Online Manufacturer Training
• Knowledge on other departments within the dealership. (Service/Parts/Body Shop)
• Understanding of paperwork
• Importance of Customer Satisfaction Index (CSI)
• Conflict resolution
• Inner workings of the automobile business
• Delivery process
• Customer follow up process, appointments
• Finance and Insurance (F&I) products
• Visit other dealerships

REQUIREMENTS AND STANDARDS

INDIVIDUAL
STANDARDS

The Product Specialist Must:

❖ College Graduate is preferred

❖ Possess the character and appearance standards of your specific dealership

❖ Maintain a positive, wholesome attitude towards life and the sales profession

❖ Engage in some kind of self-improvement program regularly

❖ Get along well with other employees of the dealership

❖ Possess excellent communication skills, face-to-face and over the phone

WORK ORGANIZATION
STANDARDS

The Product Specialist Must:

❖ Know how to set objectives or quotas and how to figure a method or program of action to reach those goals

❖ Come to work each day with a plan of work for the day

❖ Have a positive owner-follow-up system

❖ Ability to be openly communicate with management

KNOWLEDGE STANDARDS

The Product Specialist Must:

v Learn why people buy and how to meet the needs of various types of customers

❖ Know the company sales and credit policies

❖ Have a thorough product knowledge of your own products and a general knowledge of competitive products

❖ Follow a sales plan with every customer