Now Hiring - Retail Sales Manager, Digital Selling & Personalization (Hybrid) in Framingham, MA

Manager, Digital Selling & Personalization (Hybrid)

Staples is business to business. You’re what binds us together.

Our eCommerce team strives to showcase Staples’ value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. Our team also ensures that our mobile and desktop websites and apps are easy to use, delivering the digital experience that our customers expect. At the same time, our teams focus on building and executing a strong innovation pipeline for the future. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.

What you’ll be doing:

The role of the Manager, Digital Data Driven Selling is to support the Digital Business team in delivering a best-in-class digital experience. The position will be responsible for developing and executing a user-friendly recommendations and personalization strategy throughout the customer onsite journey on Staples.com & Staples Advantage. This role will partner closely with the Digital CX and Site Merchandising teams, Marketing teams, Product and SDS teams, and Analytics teams.

• Work cross-functionally with other professionals such as Product Managers, Developers, Analytics, Merchants and Marketers
• Leverage analytics to understand customer behavior and impact to business
• Drive cohesive strategy and execution in coordination with key partners
• Deliver user-friendly web elements and improve on key pages throughout the purchase funnel across both Staples.com & Staples Advantage
• Understand customer and business needs and align recommendations and personalization strategy accordingly
• Ensure consistent, high-quality service by developing and maintaining dedicated, strong relationships with primary customers of the team
• Pursue cutting edge strategies and partner with vendors as needed to maintain competitive landscape
• Engage directly with vendors, developers and product managers to maintain cutting edge product
• Coach and drive team development by pursuing opportunities for continuous learning/feedback

What you bring to the table:

• Self-motivated, analytical and data driven decision maker
• Exhibit a “can-do” approach
• Contribute to a culture that is fun to work in and help build an open creative community
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills