Now Hiring - Boeing - Customer Account Manager (Hybrid) in Berkeley, MO

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Raytheon is seeking an experienced Associate Director, Customer Account Manager (Hybrid). The Customer Account Manager role is responsible for building customer intimacy, being the voice of the customer, understanding customer needs and priorities, being the principal investigator for Raytheon relative to new opportunities and pipeline incubation and growing share-of-wallet with Raytheon. The ideal candidate will be co-located with the customer account and lead an indirect team through the day-to-day activities to advance Raytheon interests and ultimately result in placement of orders / bookings to grow share of wallet.

The Associate Director provides a key communication role representing the needs of the customer within the business. The primary role of the position is to actively monitor the needs of the customer to ensure satisfaction is maintained by deploying improvement strategies and communications to maintain targeted service levels.

The Customer Account Manager of interest is with Boeing Company and specifically Boeing Defense, Space & Security which has significant footprint in St. Louis Missouri. Therefore, the candidate should be based in this geographic region to allow timely engagement with the customer and to be responsiveness to pop-up requests.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. The expectation is time will be spent on-site with the customer and time will be spent on-site at Raytheon facilities as this role will be the bridge between the customer and Raytheon.

Primary Responsibilities:

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company)
• Build customer intimacy with Boeing Defense, Space and Security to keep a pulse on the customer and their satisfaction with and needs from Raytheon
• Guide and assist an indirect team in solving complex customer issues when required and building of meaningful relationships with the customer
• Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution
• Ensure that all customer requests are handled with professionalism and within a timely manner
• Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs
• Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs
• Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information

Clearance / Citizenship Requirements:

• Existing Secret clearance to allow the Customer Account Manager to attend Classified meetings at Customer and Raytheon sites

• U.S. Citizenship is required, as only U.S. citizens are eligible for a security clearance

Typical Education/Experience:

• A University Degree in science, technology or equivalent experience and minimum 12 years prior relevant experience, or an Advanced Degree in a related field and 10 years’ experience

Basic Qualifications (Required Skills/Experience):

• Minimum 7 years experience working with or for Boeing to show evidence of a deep understanding and network established at Boeing to allow the Customer Account Manager to be effective day one of employment. Network including executives, program managers, supply chain and engineering.
• Minimum 2 years experience in effectively leading a team via influence while being remote.
• Minimum 12 years Department of Defense (DoD) experience including solving, resolving and defusing situations with internal and external customers and resulting in outcomes that maintain mutually beneficial customer relations. Candidate must be able to provide clear evidence of defense industry domain knowledge, pipeline creation and business growth.

Preferred Qualifications:

• Prior or Current Special Access Programs (SAP) Clearance Preferred
• Former employment at Boeing Defense, Space & Security
• Demonstrated ability to remain composed and decisive in a fast-paced environment
• Strong business acumen with the ability to prioritize multiple deliverables
• Rigorous and well organized, excellent presentation skills, good negotiating skills and diplomacy

Work Location:

• Possible Work Locations: St. Louis, MO (reasonable driving distance to the customer)
• Relocation assistance not available

The salary range for this role is $139,000 to $277,000; however, Raytheon Technologies considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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